LIAM

What this means for you

Approved and waiting on proof of use. It will register unless the applicant drops it, and its 07 Jul 2025 filing date already counts against anyone who files later.

Record

Serial number

99270648

Mark type

Stylized text

Filed

07 Jul 2025

Published for opposition

14 Apr 2026

Attorney of record

Michael T. Smith

Goods and services

• Class 009 — Scientific and electric apparatus: Downloadable and recorded chatbot software using artificial intelligence (AI) for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments; downloadable and recorded computer chatbot software for simulating conversations in the field of consumer electronics products; downloadable and recorded chatbot software using artificial intelligence (AI) for customer service centers for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering product information in online retail environments; downloadable and recorded chatbot software using artificial intelligence (AI) for diagnosing problems with consumer electronic products and troubleshooting of computer software problems; downloadable and recorded chatbot software using artificial intelligence (AI) for reading consumer electronic product guides, and consulting in the field of purchasing consumer electronic products; downloadable and recorded interactive multimedia computer programs for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments; downloadable and recorded interactive computer software for providing customer support for consumer electronics products, responding to consumer inquiries about digital signage and commercial displays, and delivering consumer electronics product information in online retail environments
• Class 035 — Advertising and business services: Customer relationship management rendered via chatbot; Message handling services rendered via chatbot in the nature of message transcription; Providing consumer information relating to consumer products, consumer product safety, repair or maintenance of consumer electrical appliances rendered via chatbot; Providing information and advice to consumers regarding the selection of products and items to be purchased rendered via chatbot; Customer relationship management; Providing commercial information to consumers in the field of household appliances; Business administration of consumer loyalty programs; Sales promotion through administration of customer loyalty programs which provide loyalty points, reward coupons, and promotional benefits to customers based on their interactions, inquiries, or purchases made through online retail platforms; Providing recommendations of goods to consumers for commercial purposes; Providing commercial information and advice for consumers in the choice of consumer electronics, digital signage displays, commercial televisions, and software solutions for business operations; Providing consumer product advice relating to household appliances; Providing consumer product information; Providing consumer product recommendations; Providing consumer information relating to goods and services in the field of household appliances; Providing consumer information and advice to consumers regarding the selection of products and items to be purchased
• Class 038 — Telecommunications services: Providing on-line discussion services via chatbot, namely, providing Internet chatrooms in the field of consumer electronic products; Providing access to online chat rooms and electronic bulletin boards in the field of consumer electronic products; Providing an online interactive electronic bulletin board in the field of consumer electronic products; Providing internet access to online dedicated help desk
• Class 042 — Scientific and technological services: Platform as a Service (PAAS) featuring computer software platforms for deploying, managing, and operating artificial intelligence (AI) chatbots that provide customer support in the field of consumer electronic products, consumer electronic product information, and loyalty program services; Software as a service (SAAS) services featuring software for use in consumer electronics products technical service desk management, accounting; Platform as a service (PAAS) featuring computer software platforms for operating customer service centers using artificial intelligence (AI) via chatbot; Software as a service (SAAS) services featuring chatbot software for simulating conversations in the field of consumer electronic products; Providing temporary use of online non-downloadable computer chatbot software for simulating conversations in the field of consumer electronic products; Providing of artificial intelligence technology consultancy services via a web site; Development of artificial intelligence (AI) software

Owner

• LG Electronics Inc., Seoul, KR

Prosecution history

• 17 Mar 2026 — APPROVED FOR PUB - PRINCIPAL REGISTER
• 10 Feb 2026 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 10 Feb 2026 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 10 Feb 2026 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 01 Dec 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 01 Dec 2025 — NON-FINAL ACTION E-MAILED
• 01 Dec 2025 — NON-FINAL ACTION WRITTEN
• 19 Nov 2025 — ASSIGNED TO EXAMINER
• 12 Nov 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 07 Jul 2025 — APPLICATION FILING RECEIPT MAILED
• 07 Jul 2025 — NEW APPLICATION ENTERED