UNIFIED CUSTOMER EXPERIENCE MANAGEMENT
Live / Applied — Suspended — suspension letter mailed (as of 18 Sept 2025)
What this means for you
Not registered yet, but its 27 Jun 2025 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 99256762
- Mark type
- Stylized text
- Filed
- 27 Jun 2025
- Attorney of record
- Steven J. Laureanti
Goods and services
- Class 042 — Scientific and technological services: Cloud computing featuring software for use with comprehensive customer experience platforms for managing and analyzing customer interactions and data, transmitting customer communications, performing contact center functions, distributing surveys and capturing feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Providing temporary use of on-line non-downloadable software in the field of comprehensive customer experience management for management and analysis of customer interactions and data transmission of customer communications, contact center functions, distribution of surveys distribution and feedback capture, managing integrations, and performance of agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations; Software as a service (SAAS) services featuring software in the field of comprehensive customer experience management for managing and analyzing customer interactions transmitting customer communications, performing contact center functions, distributing surveys and collecting feedback, managing integrations, and performing agentic artificial intelligence (AI) functions, namely, summarizing conversations, drafting responses, and generating next action recommendations
Owner
- Nextiva, Inc., Scottsdale, AZ, US
Prosecution history
- 18 Sept 2025 — NOTIFICATION OF LETTER OF SUSPENSION E-MAILED
- 18 Sept 2025 — LETTER OF SUSPENSION E-MAILED
- 18 Sept 2025 — SUSPENSION LETTER WRITTEN
- 17 Sept 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
- 16 Sept 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
- 16 Sept 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
- 12 Aug 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
- 12 Aug 2025 — NON-FINAL ACTION E-MAILED
- 12 Aug 2025 — NON-FINAL ACTION WRITTEN
- 07 Aug 2025 — ASSIGNED TO EXAMINER
- 27 Jun 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
- 27 Jun 2025 — NEW APPLICATION ENTERED
- 27 Jun 2025 — APPLICATION FILING RECEIPT MAILED