JOURNEYWORCX

What this means for you

Approved and waiting on proof of use. It will register unless the applicant drops it, and its 16 May 2025 filing date already counts against anyone who files later.

Record

Serial number

99188540

Mark type

Stylized text

Filed

16 May 2025

Published for opposition

28 Oct 2025

Attorney of record

Catherine A. Cavella

Goods and services

• Class 009 — Scientific and electric apparatus: Downloadable computer software for use in customer relationship management (CRM); Downloadable workflow management software
• Class 035 — Advertising and business services: Business management consulting with relation to strategy, marketing, sales, operation, product design particularly specializing in the use of analytic and statistic models for the understanding and predicting of consumers, businesses, and market trends and actions; Outsource service provider in the field of customer relationship management; Customer relationship management; Customer service management for others
• Class 042 — Scientific and technological services: Application service provider (ASP) featuring software for use in the field of customer experience management, contact center workflow and contact management; Computer consultation in the field of customer experience management and contact center management; Consulting services in the field of providing online, non-downloadable software and applications; Computer technical support services, namely, 24/7 service desk or help desk services for IT infrastructure, operating systems, database systems, and web applications; IT integration services; Providing temporary use of online non-downloadable middleware for providing an interface between contact management software tools and applications and contact center software and hardware; Consulting services in the field of design, selection, implementation and use of computer hardware and software systems for others; Design for others in the field of computer networks, software, and engineering for the field of customer experience management, contact center workflow and contact management; Computer services, namely, remote management of the information technology (IT) systems of others; Providing temporary use of on-line non-downloadable cloud computing software for use as a hosted contact center solution for businesses; Services for maintenance of computer software; Computer programming services for others in the field of software configuration management; Consulting services for others in the field of design, planning, and implementation project management of custom computer software applications and testing thereof; Customizing computer software; Developing customized software for others; Technical support services, namely, installation, administration, and troubleshooting of web and database applications; Providing online non-downloadable workflow management software; Providing temporary use of online, non-downloadable enterprise software for contact management, workflow management and customer experience management; Providing online non-downloadable computer software platforms for contact management, workflow management and customer experience management; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for contact management, workflow management and customer experience management

Owner

• SERVION GLOBAL SOLUTIONS INC., Princeton, NJ, US
• SERVION GLOBAL SOLUTIONS INC., Princeton, NJ, US

Prosecution history

• 23 Dec 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
• 28 Oct 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
• 28 Oct 2025 — PUBLISHED FOR OPPOSITION
• 22 Oct 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
• 29 Sept 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
• 29 Sept 2025 — ASSIGNED TO EXAMINER
• 25 Sept 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 16 May 2025 — APPLICATION FILING RECEIPT MAILED
• 16 May 2025 — NEW APPLICATION ENTERED