GENESYS CLOUD CX

What this means for you

Not registered yet, but its 13 May 2025 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.

Record

Serial number

99183157

Mark type

Stylized text

Filed

13 May 2025

Attorney of record

Ryan P. Hiler

Goods and services

• Class 042 — Scientific and technological services: Software as a service (SaaS) services featuring software incorporating artificial intelligence for use in integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for contact center management; Artificial intelligence as a service (AIAAS) featuring software using artificial intelligence for analyzing data and interacting with humans, for use in the field of contact center management; Artificial intelligence as a service (AIAAS) services featuring software using artificial intelligence (AI) for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; Providing temporary use of online non-downloadable chatbot software using artificial intelligence (AI) for use in contact centers and contact center management

Owner

• GENESYS CLOUD SERVICES, INC., Menlo Park, CA, US

Prosecution history

• 27 Jan 2026 — NOTIFICATION OF LETTER OF SUSPENSION E-MAILED
• 27 Jan 2026 — LETTER OF SUSPENSION E-MAILED
• 27 Jan 2026 — SUSPENSION LETTER WRITTEN
• 29 Dec 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 29 Dec 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 29 Dec 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 27 Sept 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 27 Sept 2025 — NON-FINAL ACTION E-MAILED
• 27 Sept 2025 — NON-FINAL ACTION WRITTEN
• 26 Sept 2025 — ASSIGNED TO EXAMINER
• 24 Sept 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 13 May 2025 — APPLICATION FILING RECEIPT MAILED
• 13 May 2025 — NEW APPLICATION ENTERED