ALVARIA INTELLIGENCE PLATFORM

What this means for you

Approved and waiting on proof of use. It will register unless the applicant drops it, and its 11 Feb 2025 filing date already counts against anyone who files later.

Record

Serial number

99036471

Mark type

Stylized text

Filed

11 Feb 2025

Published for opposition

02 Sept 2025

Attorney of record

DANIEL BOURQUE

Goods and services

• Class 042 — Scientific and technological services: Consulting services in the field of designing computer software and hardware, implementing software and hardware, and software and hardware system integration, for use in customer contact centers, customer relationship management and workforce optimization; Consulting services in the field of optimizing the operational performance, controlling the operational performance and monitoring the operational performance of reporting computer software and hardware used for customer contact centers, customer relationship management and workforce optimization; Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers and workforce optimization capabilities, in the nature of initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, SMS, text, social media and facsimile contacts; Providing temporary use of online non-downloadable software used for intelligent contact routing via telephone, email, web, chat, IM, SMS, text, social media and fax; Providing temporary use of online non-downloadable software used to support the activities of contact center customer service representatives and contact center managers in the nature of managing and controlling customer contact center Automatic Call Distribution (ACD), auto dialer, outbound predictive dialing and campaign management; Providing temporary use of online non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, IM, social media and facsimile contacts; Providing temporary use of online non-downloadable software used to create desktop and management tools for customer contact centers; Providing temporary use of online non-downloadable software used to integrate customer relationship management software with customer contact centers; Providing temporary use of online non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; Providing temporary use of online non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, desktop analytics and PCI compliance; all the foregoing featuring or using artificial intelligence

Owner

• Alvaria, Inc., Atlanta, GA, US
• Alvaria, Inc., Atlanta, GA, US

Prosecution history

• 02 Apr 2026 — TEAS STATEMENT OF USE RECEIVED
• 28 Oct 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
• 02 Sept 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
• 02 Sept 2025 — PUBLISHED FOR OPPOSITION
• 27 Aug 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
• 27 Jul 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
• 25 Jul 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 25 Jul 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 25 Jul 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 22 Jul 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 22 Jul 2025 — NON-FINAL ACTION E-MAILED
• 22 Jul 2025 — NON-FINAL ACTION WRITTEN
• 18 Jul 2025 — ASSIGNED TO EXAMINER
• 09 Jul 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 11 Feb 2025 — APPLICATION FILING RECEIPT MAILED