SUSIE-Q

What this means for you

Not registered yet, but its 05 Nov 2024 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.

Record

Serial number

98838281

Mark type

Stylized text

Filed

05 Nov 2024

Attorney of record

Nicholas D. Wells

Goods and services

• Class 035 — Advertising and business services: Interactive voice assistant survey services, namely, conducting customer surveys for call centers and customer support providers via intelligent virtual assistant featuring interactive voice response technology; customer survey services for call centers and customer support providers performed via interactive voice systems designed to simulate human conversation and use speech recognition and natural language processing; conducting quality assurance surveys and employee surveys in call and contact centers to determine service quality and assess customer and employee satisfaction levels for others and preparing longitudinal tracking and benchmarking reports based on the survey results featuring outcomes, data analysis and recommendations; conducting customer research and customer surveys for call centers and customer support providers, namely, performing longitudinal tracking and benchmarking studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing longitudinal tracking and benchmarking reports on the results thereof including outcomes, data analysis and recommendations
• Class 042 — Scientific and technological services: Interactive virtual agent survey services, namely, providing temporary use of online non-downloadable chatbot software using large language models (LLMs) for conducting customer surveys for call centers and customer support providers; intelligent natural language understanding services using cloud-based software technology for conducting customer surveys and customer survey invitations for call centers and customer support providers; quality management services, namely, service quality evaluation and analysis, quality assurance, and quality control, in the field of call centers and customer support services, namely, performing studies to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations

Owner

• SERVICE QUALITY MEASUREMENT GROUP INC., Vernon, BC, CA

Prosecution history

• 02 Sept 2025 — NOTIFICATION OF LETTER OF SUSPENSION E-MAILED
• 02 Sept 2025 — LETTER OF SUSPENSION E-MAILED
• 02 Sept 2025 — SUSPENSION LETTER WRITTEN
• 29 Aug 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 29 Aug 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 29 Aug 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 30 May 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 30 May 2025 — NON-FINAL ACTION E-MAILED
• 30 May 2025 — NON-FINAL ACTION WRITTEN
• 05 May 2025 — ASSIGNED TO EXAMINER
• 02 May 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 05 Nov 2024 — NEW APPLICATION ENTERED