CUSTOMER MEMORY

What this means for you

Approved and waiting on proof of use. It will register unless the applicant drops it, and its 05 Sept 2024 filing date already counts against anyone who files later.

Record

Serial number

98735056

Mark type

Stylized text

Filed

05 Sept 2024

Published for opposition

26 Aug 2025

Attorney of record

Susan M. Kayser

Goods and services

• Class 042 — Scientific and technological services: Application service provider (ASP) services featuring application programming interface (API) software using artificial intelligence (AI), machine learning (ML), deep learning (DL), to enable contextual prediction, personalization, and intelligent recommendations from a virtual assistant based on conversation history; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) software bots, software assistants, virtual agents, and chatbots, virtual agents and chatbots enabling personalized onboarding experiences, generating and executing autonomous tasks in response to exposure to data, and building, managing, updating, developing, training, evaluating, and monitoring generative user experiences, gathering customer data for use in customizing marketing strategies, tracking customer conversation history and learning about customers as they converse, tracking customer traits, metadata and conversation history to determine relevant traits for a customer prompt and user input in the prompt; Software as a service (SaaS) services featuring software using artificial intelligence (AI) for machine learning (ML) and deep learning (DL) for customer relationship management (CRM), customer service and support, customer engagement, customer data platform management, communications, contextual prediction, processing data, generating customer marketing campaigns and journey experiences, intelligent recommendations and decision information advantage, facilitating communication and actions between humans and virtual agents and chatbots, monitoring generative user experiences, generating and executing autonomous tasks, providing insights and smart recommendations about and for customers, and providing conversational analytics

Owner

• Twilio Inc., San Francisco, CA, US
• Twilio Inc., San Francisco, CA, US

Prosecution history

• 24 Mar 2026 — TEAS STATEMENT OF USE RECEIVED
• 21 Oct 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
• 26 Aug 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
• 26 Aug 2025 — PUBLISHED FOR OPPOSITION
• 20 Aug 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
• 17 Jul 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
• 21 Apr 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 21 Apr 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 21 Apr 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 25 Mar 2025 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
• 25 Mar 2025 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
• 25 Mar 2025 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
• 21 Jan 2025 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
• 21 Jan 2025 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
• 21 Jan 2025 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED