PREDICTED QA CSAT

What this means for you

Not registered yet, but its 30 Jul 2024 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.

Record

Serial number

98674379

Mark type

Stylized text

Filed

30 Jul 2024

Attorney of record

Nicholas D. Wells

Goods and services

• Class 035 — Advertising and business services: Business evaluations; performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; business advice, assistance and consultancy services relating to digital strategy in the context of customer relationship management; business management consulting services relating to customer relationship management; data processing services in the field of customer management; conducting surveys among the customers and employees of call and contact centers to verify software-determined customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; business marketing consulting services; market research services; conducting business, customer satisfaction, customer loyalty and market research surveys; business consulting and information services; business consulting services featuring customer agent analysis, metrics and feedback processes for comparing, rating the quality of and improving performance, customer experience and customer service; business consulting services in the field of customer and employee satisfaction and loyalty services; providing an incentive award program which rewards contact centers based on scores determined by analysing call recordings or transcripts of calls, emails or chat conversations between the customer agent and customer
• Class 042 — Scientific and technological services: Software as a service (SaaS) services consisting of software for customer tracking and management; software as a service (SaaS) services featuring software for applications for the management and provision of customer relationship management; providing quality assurance services in the field of call and contact centers; quality management services, namely, quality evaluation and analysis, quality assurance, and quality control, in the field of call and contact centers; data automation and collection service using proprietary software to evaluate, analyze and collect service data; business technology software consultation services; testing, analysis and evaluation of service providers to determine conformity with established accreditation standards; providing a web site featuring technology that enables companies and organizations to administer and manage employee incentive award programs and to promote employee productivity, performance, recognition and morale; software as a service (SaaS) services featuring software for scoring customer agent engagement based on actions and events used in the platform; measurement evaluations in the fields of call centers, customer agents and customer satisfaction; automated quality measurement and analysis of customer agent interactions for predicating overall customer satisfaction outcomes

Owner

• SERVICE QUALITY MEASUREMENT GROUP INC., Vernon, BC, CA

Prosecution history

• 20 Jan 2026 — NOTIFICATION OF INQUIRY AS TO SUSPENSION E-MAILED
• 20 Jan 2026 — INQUIRY TO SUSPENSION E-MAILED
• 20 Jan 2026 — SUSPENSION INQUIRY WRITTEN
• 11 Nov 2025 — SUSPENSION CHECKED - TO ATTORNEY FOR ACTION
• 10 May 2025 — NOTIFICATION OF LETTER OF SUSPENSION E-MAILED
• 10 May 2025 — LETTER OF SUSPENSION E-MAILED
• 10 May 2025 — SUSPENSION LETTER WRITTEN
• 09 May 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 08 May 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 08 May 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 08 Feb 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 08 Feb 2025 — NON-FINAL ACTION E-MAILED
• 08 Feb 2025 — NON-FINAL ACTION WRITTEN
• 06 Feb 2025 — ASSIGNED TO EXAMINER
• 16 Jan 2025 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED