Serial 98590542

What this means for you

This application is over — abandoned 03 Nov 2025. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

98590542

Mark type

Design / logo

Filed

07 Jun 2024

Abandoned

03 Nov 2025

Attorney of record

Lori A. Ruhly

Goods and services

• Class 035 — Advertising and business services: Customer relationship management services and customer service management for others, all rendered using artificial intelligence; Customer relationship management services and customer service management for others; provision of market research information about consumers; analysis of customers and businesses; customer profiling for commercial or marketing purposes and for supporting customer service interactions; profiling of businesses in the nature of business research; targeted marketing services for customers; promotional and marketing services provided via the Internet or through other electronic means; provision of business information, provision of computerized business information data; compilation of information into computer databases; computer database management; computerized database management services; computerized market research services; compilation of information in a computer database; database management; compilation of information onto databases; computerized data verification being verification of data in connection with identity verification and authentication; customer relationship management services, namely providing demographic information and purchase history profiles on customers and prospective customers via the Internet, wireless devices, hand-held web devices and electronic mail; information, consultancy and advisory services relating to all of the aforesaid services
• Class 042 — Scientific and technological services: Providing on-line non-downloadable software using artificial intelligence for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; Software as a service (SAAS) services featuring software using artificial intelligence for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; Software as a service (SAAS) services featuring software for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; providing online non-downloadable computer communications software for enabling customer relationship management by permitting communication directly with customers over the Internet and other communications networks; Software as a service (SaaS) services, namely, hosting software for use by others to enable automated customer relationship management; application service provider, namely, hosting, managing, developing, analyzing, and maintaining applications, software and websites of others, in the field of customer relationship management; providing on-line non-downloadable software for use in accessing and managing marketing and promotional efforts and campaigns provided online and via mobile devices; providing temporary use of on-line non-downloadable software for data validation, data verification, and data management in the field of customer relationship management; design of customer relationship management software; technical support services, namely, troubleshooting in the nature of diagnosing computer software problems arising from the use of customer relationship management computer software applications; information and advice on the use of computer software applications, including customer relationship management software; design, development, implementation, configuration, adaptation and customization of computer software, computer software platforms, data communications software, data processing software, data management software, content management software, customer relationship management software, sales automation software, marketing software and digital marketing software; cloud computing featuring software for use in customer relationship management; computerized electronic data storage services; computerized electronic storage of business information data; information, consultancy and advisory services relating to all of the aforesaid services; providing online non-downloadable software for the artificial production of human speech and text; providing online non-downloadable software for natural language processing, generation, understanding and analysis; providing online non-downloadable software for training machine-learning based language and speech processing software; providing online non-downloadable chatbot software for simulating conversations; providing online non-downloadable software for creating and generating text; Providing computer programming services to customers that enables the customer's website to process natural language queries

Owner

• Intercom, Inc., San Francisco, CA, US

Prosecution history

• 17 Nov 2025 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
• 17 Nov 2025 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 28 Jul 2025 — APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED
• 28 Jul 2025 — APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED
• 02 May 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 02 May 2025 — NON-FINAL ACTION E-MAILED
• 02 May 2025 — NON-FINAL ACTION WRITTEN
• 04 Apr 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 04 Apr 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 04 Apr 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
• 18 Jan 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 18 Jan 2025 — NON-FINAL ACTION E-MAILED
• 18 Jan 2025 — NON-FINAL ACTION WRITTEN
• 23 Dec 2024 — ASSIGNED TO EXAMINER
• 22 Dec 2024 — NOTICE OF DESIGN SEARCH CODE E-MAILED