EXPERIENCE INDEX XI
Live / Registered — Registered (as of 14 Oct 2025)
What this means for you
Registered since 14 Oct 2025. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 98579472
- Registration number
- 7980583
- Mark type
- Word mark
- Filed
- 31 May 2024
- Published for opposition
- 26 Aug 2025
- Registered
- 14 Oct 2025
- Attorney of record
- Margaret J. Baumgartner
Goods and services
- Class 035 — Advertising and business services: COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES; BUSINESS ASSISTANCE SERVICES, NAMELY, PROVIDING ACTIONABLE INSIGHTS AND RECOMMENDATIONS INTO CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS IN ORDER TO IMPROVE CUSTOMER OUTCOMES AND SATISFACTION
- Class 042 — Scientific and technological services: PROVIDING TEMPORARY USE OF NON-DOWNLOADABLE CLOUD BASED SOFTWARE APPLICATION FOR RESEARCH AND ANALYSIS CONCERNING BUSINESS INFORMATION IN THE FIELDS OF INFORMATION TECHNOLOGY AND SERVICES, BUSINESS, MANAGEMENT, MARKETING, ADVERTISING, AND BRANDING, SOCIAL MEDIA, AND VENDORS OF SUCH SERVICES, NAMELY, COLLECTION AND ANALYSIS OF QUALITY METRIC DATA AND INFORMATION THAT QUANTIFIES CUSTOMER AND EMPLOYEE EXPERIENCES FROM CONTACT CENTER INTERACTIONS, NAMELY, FROM THE POINT OF VIEW OF AN END USER OF A CONTACT CENTER PLATFORM FOR ENTERPRISES FOR BUSINESS PURPOSES
Owner
- Genesys Cloud Services, Inc., MENLO PARK, CA, US
- Genesys Cloud Services, Inc., MENLO PARK, CA, US
- Genesys Cloud Services, Inc., MENLO PARK, CA, US
Prosecution history
- 14 Oct 2025 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
- 14 Oct 2025 — REGISTERED-PRINCIPAL REGISTER
- 26 Aug 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 26 Aug 2025 — PUBLISHED FOR OPPOSITION
- 20 Aug 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 24 Jul 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 24 Jul 2025 — EXAMINER'S AMENDMENT ENTERED
- 24 Jul 2025 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 24 Jul 2025 — EXAMINERS AMENDMENT E-MAILED
- 24 Jul 2025 — EXAMINERS AMENDMENT -WRITTEN
- 16 Jun 2025 — PREVIOUS ALLOWANCE COUNT WITHDRAWN
- 03 Jun 2025 — WITHDRAWN FROM PUB - OG REVIEW QUERY
- 08 May 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 06 May 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
- 06 May 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE