CONVERSATIONAL MATURITY MODEL

What this means for you

This application is over — abandoned 02 Dec 2024. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

98540436

Mark type

Stylized text

Filed

08 May 2024

Abandoned

02 Dec 2024

Attorney of record

Kimberly S. Grimsley

Goods and services

• Class 009 — Scientific and electric apparatus: Downloadable computer software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable software in the nature of a mobile application for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable software in the nature of a mobile application for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable software in the nature of a mobile application for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable software in the nature of a mobile application for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Downloadable computer application software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Downloadable computer application software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Downloadable computer application software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Downloadable computer application software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields
• Class 035 — Advertising and business services: Market research and consulting services relating to measuring effectiveness and nature of customer service solutions; Marketing and branding services, namely, providing customized communication programs to obtain consumer insights and develop branding strategies and to enable businesses to interact with their consumers; Advertising, marketing and promoting services; online marketing services; Business consultation services; Business consulting services in the field of improving customer engagement and interaction with customers; Business strategy consultancy focusing on helping clients create and extend their product and brand strategies; Business consultation and information in the field of targeted online advertising; Business marketing consulting; Business advice and commercial information; Business research and data analysis services in the field of customer communication and customer engagement; Social media strategy and marketing consultancy focusing on helping clients create and extend their product and brand strategies by building virally engaging marketing solutions and assist businesses in interacting with their consumers; Providing promotion and marketing services to others by assisting businesses in engaging in social media marketing; Social media marketing for others
• Class 038 — Telecommunications services: Electronic messaging services; Instant messaging services; Interactive online communication services, namely, providing on-line facilities for real-time interaction between businesses and consumers for on-line customer service and customer support via bots, artificial intelligence, automations and live support
• Class 042 — Scientific and technological services: Software as a Service (SaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Software as a Service (SaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Software as a Service (SaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Software as a Service (SaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Platform as a Service (PaaS) services featuring software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Platform as a Service (PaaS) services featuring software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Platform as a Service (PaaS) services featuring software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Online, non-downloadable software for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Online, non-downloadable software for customer service solutions, namely, software for customer engagement and online messaging and chat services; Online, non-downloadable software for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Online, non-downloadable software for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields; Application Service Provider (ASP) for customer service solutions, namely, measuring the effectiveness and nature of customer service solutions; Application Service Provider (ASP) for customer service solutions, namely, software for customer engagement and online messaging and chat services; Application Service Provider (ASP) for using artificial intelligence to enable businesses to navigate and analyze datasets and extract insights, metrics and parameters from such datasets; Application Service Provider (ASP) for identifying, flagging, correcting and reconciling errors, inconsistencies, or failures in interactions, connections and conversations via automated chat, between brands and users in the digital engagement, conversational commerce, messaging, artificial intelligence, bots and automation, and customer engagement fields

Owner

• LivePerson, Inc., New York, NY, US

Prosecution history

• 13 Dec 2024 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
• 13 Dec 2024 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 29 Aug 2024 — APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED
• 29 Aug 2024 — APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED
• 31 May 2024 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 31 May 2024 — NON-FINAL ACTION E-MAILED
• 31 May 2024 — NON-FINAL ACTION WRITTEN
• 24 May 2024 — ASSIGNED TO EXAMINER
• 08 May 2024 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 08 May 2024 — NEW APPLICATION ENTERED