LIGHTBIRD

Dead / Abandoned — Abandoned — no statement of use filed (as of 10 Nov 2025)

What this means for you

This application is over — abandoned 10 Nov 2025. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number
98456027
Mark type
Stylized text
Filed
19 Mar 2024
Published for opposition
11 Feb 2025
Abandoned
10 Nov 2025
Attorney of record
Christopher K. Albert

Goods and services

  • Class 009 — Scientific and electric apparatus: Downloadable computer software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software for processing structured and unstructured multi-modal data; Downloadable computer software for detecting and reporting anomalies in business processes; Downloadable business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Downloadable computer software featuring synthetic voice capabilities for responding to questions from customers related to consumer goods and services
  • Class 035 — Advertising and business services: Outsource services provider in the field of providing customer contact services of queuing, handling, logging, recording, monitoring, tracking, supervising, managing, routing, disposition and distribution of telephone calls, facsimile transmissions, emails, social media, and web based messages to or from in office or at home employees, contractors, subcontractors, parties or callers, for use in the field of recruiting, training, coaching, scheduling, surveying, monitoring, supervising, rating, reviewing, managing, performance forecasting, call and video recording, analyzing and training employees for contact centers, telephone call centers, and customer experience centers in the nature of email, telephone call, text message, and social media; Consulting services relating to the operation and management of contact centers, telephone call centers, and customer experience centers; Outsource services provider in the field of handling customer service-related activities to assist clients, namely, third party integrations, agent support resources, conversational artificial intelligence and digital services, fraud and security prevention, order fulfillment and freight logistics management, document imaging services in the nature of scanning documents, document indexing, and office functions in the nature of filing documents, data entry, and database management
  • Class 042 — Scientific and technological services: Outsource services provider in the field of software development for use in providing business process services; Design and development of computer software; Design and development of computer software featuring automation technology; Design and development of computer software for recruiting, training, coaching, and quality assessment of agents providing customer contact services; Design and development of computer software featuring artificial intelligence, algorithms, algorithms in the nature of automation technology, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Design and development of computer software featuring synthetic voice; Design and development of computer software featuring artificial intelligence and audio and video conference capabilities; Software-as-a-service featuring software for creating and generating text for replying to questions from customers related to consumer goods and services for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for performance management of customer service agents for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring artificial intelligence, algorithms, natural language processing, machine learning, interactive voice response, speech-to-text, and text-to-speech capabilities for conversational analytics and conversational assistants for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers in the nature of an automated virtual assistant and chatbot for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software for creating and generating text for replying to questions from customers through processing structured and unstructured multi-modal data; Software-as-a-service software for monitoring, assessing, and coaching customer service agents for detecting and reporting anomalies in business processes; Software-as-a-service featuring business process management (BPM) software for use in the field of contact centers, telephone call centers, and customer experience centers; Software-as-a-service featuring software synthetic voice capabilities for responding to questions from customers related to consumer goods and services

Owner

Prosecution history

  • 10 Nov 2025 — ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED
  • 10 Nov 2025 — ABANDONMENT - NO USE STATEMENT FILED
  • 08 Apr 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
  • 11 Feb 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 11 Feb 2025 — PUBLISHED FOR OPPOSITION
  • 05 Feb 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
  • 17 Jan 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
  • 27 Dec 2024 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 27 Dec 2024 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 27 Dec 2024 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
  • 27 Sept 2024 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 27 Sept 2024 — NON-FINAL ACTION E-MAILED
  • 27 Sept 2024 — NON-FINAL ACTION WRITTEN
  • 26 Sept 2024 — ASSIGNED TO EXAMINER
  • 13 Aug 2024 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED

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