OBSERVE • AI
Live / Registered — Registered (as of 14 Jan 2025)
What this means for you
Registered since 14 Jan 2025. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 98303751
- Registration number
- 7648935
- Mark type
- Design + words
- Filed
- 07 Dec 2023
- Published for opposition
- 26 Nov 2024
- Registered
- 14 Jan 2025
- Attorney of record
- Nicholas Kirby
Goods and services
- Class 009 — Scientific and electric apparatus: Downloadable computer software for managing operations in call centers; downloadable computer software for managing operations in contact centers; downloadable computer software that provides insights into contact-center management by transcribing and analyzing agent-customer conversations; downloadable computer software that scores and analyzes contact-center interactions between agents and customers; downloadable computer software that provides in-the-moment guidance to contact-center agents during customer interactions; downloadable computer software that generates call notes and post-call workflows for contact-center agents; downloadable computer software that guides contact-center agents by answering questions in real-time; downloadable computer software that captures contact-center agent activity on their active screen; downloadable and computer software for audio recording, monitoring and evaluating customer service agents in the field of call-center operations
- Class 035 — Advertising and business services: Consulting services in the field of management and operations for call centers
- Class 042 — Scientific and technological services: Providing online non-downloadable software for providing insights into contact-center management by transcribing and analyzing agent-customer conversations; providing online non-downloadable software for providing scoring and analysis for contact center interactions between agents and customers; providing online non-downloadable software for providing in-the-moment guidance to contact-center agents during customer interactions; providing online non-downloadable software for providing automated call notes and post-call workflows for contact-center agents; providing online non-downloadable software for providing guidance to contact-center agents by answering questions in real-time; providing online non-downloadable software for capturing contact-center agent activity; and providing online non-downloadable software for recording, monitoring and evaluating customer service agents in the field of call-center operations
Owner
- Z21 Labs, Inc, Redwood City, CA, US
- Z21 Labs, Inc, Redwood City, CA, US
- Z21 Labs, Inc, Redwood City, CA, US
Prosecution history
- 14 Jan 2025 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
- 14 Jan 2025 — REGISTERED-PRINCIPAL REGISTER
- 26 Nov 2024 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 26 Nov 2024 — PUBLISHED FOR OPPOSITION
- 20 Nov 2024 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 31 Oct 2024 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 31 Oct 2024 — EXAMINER'S AMENDMENT ENTERED
- 31 Oct 2024 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 31 Oct 2024 — EXAMINERS AMENDMENT E-MAILED
- 31 Oct 2024 — EXAMINERS AMENDMENT -WRITTEN
- 14 Oct 2024 — TEAS/EMAIL CORRESPONDENCE ENTERED
- 14 Oct 2024 — CORRESPONDENCE RECEIVED IN LAW OFFICE
- 14 Oct 2024 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
- 15 Jul 2024 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
- 15 Jul 2024 — NON-FINAL ACTION E-MAILED