VIRTUAL SUPERVISOR
Dead / Abandoned — Abandoned — failure to respond (as of 15 Oct 2024)
What this means for you
This application is over — abandoned 30 Sept 2024. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.
Record
- Serial number
- 98294950
- Mark type
- Stylized text
- Filed
- 01 Dec 2023
- Abandoned
- 30 Sept 2024
- Attorney of record
- Paul Ratcliffe
Goods and services
- Class 042 — Scientific and technological services: Consulting services in the field of software as a service (SAAS); Software as a service (SAAS) services featuring software for call monitoring and analytics for call centers; Software as a service (SAAS) services featuring software for developing insight and actions for automating the customer experience for call centers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting and visualizing interactions, communications and sentiments between entities and their customers; Software as a service (SAAS) services featuring software for capturing, recording, monitoring, managing, analyzing, reporting, and visualizing interactions, communications, and sentiments across multiple channels of communication; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, speech and text analytics, call monitoring, sentiment analytics, journey management and visualization, and operational and performance management for agent, managers and customers in the fields of customer service and engagement; Software as a service (SAAS) services featuring software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, speech and text analytics, call monitoring, sentiment analytics, journey management and visualization, and operational and performance management for agents, managers and customers in the fields of call center operations; Software as a service (SAAS) services featuring software using artificial intelligence for automating performance management, predicting and modeling performance, and assisting agents, supervisors and executives determine insight, analytics, and actions for call centers
Owner
- SuccessKPI Incorporated, Centreville, VA, US
Prosecution history
- 15 Oct 2024 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
- 15 Oct 2024 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
- 29 Jun 2024 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
- 29 Jun 2024 — NON-FINAL ACTION E-MAILED
- 29 Jun 2024 — NON-FINAL ACTION WRITTEN
- 29 Jun 2024 — ASSIGNED TO EXAMINER
- 26 Feb 2024 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
- 01 Dec 2023 — NEW APPLICATION ENTERED