ZOOM CONTACT CENTER

Live / Applied — Opposition pending (as of 09 Aug 2024)

What this means for you

Not registered yet, but its 06 Oct 2023 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
98212254
Mark type
Stylized text
Filed
06 Oct 2023
Published for opposition
13 Feb 2024
Attorney of record
JOYCE LIOU

Goods and services

  • Class 038 — Telecommunications services: Telecommunications services for providing multiple-user access to a global computer network; Digital network telecommunications services; Telecommunication services, namely, transmission of voice, data, graphics, images, audio and video by means of telecommunications networks, wireless communication networks, and the Internet; telecommunication access services, namely, providing access to an omnichannel contact center, artificial intelligence (AI) chatbot services, file sharing, web messaging chat services, phone chat services, video communications services, all for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality
  • Class 042 — Scientific and technological services: Contact Center as a service (CCaaS) services, namely, platform as a service featuring software for providing access to a cloud based omnichannel contact center platform; Platform as a service (PAAS) featuring computer software platforms for monitoring, controlling, and managing omnichannel call centers; Platform as a service (PAAS) featuring computer software platforms for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Platform as a service (PaaS) services featuring software for customer relationship management (CRM); Software as a service (SAAS) services featuring software for monitoring, controlling, and managing omnichannel call centers; Software as a service (SAAS) services featuring software for collection, management, analyzation, and visualization of customer and employee data and metrics for use with operation of omnichannel call centers; Software as a services (SaaS) services featuring software for customer relationship management (CRM); Programming of computer software for others, namely, programming computer programs for use in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; design, development and customization of computer software in the fields of customer support, customer relationship management, customer service, customer engagement, and helpdesk functionality; Providing temporary use of online non-downloadable computer artificial intelligence (AI) chatbot software for simulating conversations; providing temporary use of online, non-downloadable computer software for collecting, reviewing, and analyzing business information to support customer service; providing temporary use of online, non-downloadable computer software for enabling electronic communications, namely, file sharing, email, chat, instant messaging, video, artificial intelligence (AI) chatbot chats, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation, namely, data automation and collection services using software to evaluate, analyze, and collect business data and metrics; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries

Owner

Prosecution history

  • 06 Aug 2025 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
  • 25 Dec 2024 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
  • 11 Aug 2024 — EXTENSION OF TIME TO OPPOSE PROCESS - TERMINATED
  • 09 Aug 2024 — OPPOSITION INSTITUTED NO. 999999
  • 14 Mar 2024 — EXTENSION OF TIME TO OPPOSE RECEIVED
  • 13 Feb 2024 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 13 Feb 2024 — PUBLISHED FOR OPPOSITION
  • 24 Jan 2024 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
  • 05 Jan 2024 — APPROVED FOR PUB - PRINCIPAL REGISTER
  • 27 Dec 2023 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 27 Dec 2023 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 27 Dec 2023 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
  • 19 Dec 2023 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 19 Dec 2023 — NON-FINAL ACTION E-MAILED
  • 19 Dec 2023 — NON-FINAL ACTION WRITTEN

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