THE INTELLIGENT HEART OF CUSTOMER EXPERIENCE

What this means for you

This application is over — abandoned 25 Jul 2024. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

98137344

Mark type

Stylized text

Filed

17 Aug 2023

Abandoned

25 Jul 2024

Attorney of record

Katherine M. Basile

Goods and services

• Class 009 — Scientific and electric apparatus: Recorded and downloadable computer software for customer service; recorded and downloadable computer software for customer support; recorded and downloadable computer software for customer relationship management (CRM); computer software for sales support and sales support management; recorded and downloadable computer software for data analysis; recorded and downloadable computer software for data analysis in the field of customer service and customer support; recorded and downloadable computer software for customer billing and invoice inquiries; recorded and downloadable computer software for creating charts, reports, and graphs; recorded and downloadable computer software for graphical representation of data; recorded and downloadable computer software for online messaging forums; recorded and downloadable computer software for instant messaging; recorded and downloadable computer software for an online help desk; recorded and downloadable computer software for business database management; recorded and downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); recorded and downloadable computer software for management of inquiries from internal teams and departments; recorded and downloadable computer software for management of communications with potential sales leads; recorded and downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; recorded and downloadable computer software for knowledge bases; recorded and downloadable computer software for tracking user behavior; recorded and downloadable computer software for data aggregation; recorded and downloadable computer software for data aggregation in order to visualize customer data; recorded and downloadable computer software for workflow and process automation; recorded and downloadable computer software using artificial intelligence for resolving inquiries; recorded and downloadable computer software for analysis and reporting of survey data; recorded and downloadable computer software for conducting surveys and collecting survey data
• Class 035 — Advertising and business services: Business information management; business knowledge management services; outsource service provider in the field of customer relationship management; customer service management for others; sales support management services; management of inquiries from internal teams and departments; management of communications with potential sales leads; human resources (HR) management, analysis, and consulting services; human resource (HR) services, namely, providing searchable databases of business information for employees; compiling and analyzing statistics, data and other sources of information for business purposes; business communications management featuring omni-channel communications; consumer survey services; conducting market surveys in the field of customer satisfaction and customer support; conducting business surveys
• Class 038 — Telecommunications services: Providing on-line forums for transmission of messages among computer users; on-line services, namely, message sending; instant messaging services; voice over internet protocol (VOIP) services; omni-channel messaging services; messaging services conducted via multiple channels, namely, electronic messaging, web messaging, text messaging, telephone voice messaging, digital voice messaging, and instant messaging
• Class 042 — Scientific and technological services: Computer technology support services, namely, help desk services; data mining; providing temporary use of online, non-downloadable computer software for customer service; providing temporary use of online, non-downloadable computer software for customer support; software as a service (SAAS) services featuring software for customer service; software as a service (SAAS) services featuring software for customer support; providing temporary use of online, non-downloadable computer software for customer billing and invoice inquiries; providing temporary use of online, non-downloadable computer software for customer relationship management (CRM); software as a service (SAAS) services featuring software for customer relationship management (CRM); providing temporary use of online, non-downloadable computer software for sales support and sales support management; providing temporary use of online, non-downloadable computer software for data analysis; providing temporary use of online, non-downloadable computer software for data analysis in the field of customer service and customer support; providing temporary use of online, non-downloadable computer for creating charts, reports, and graphs; providing temporary use of online, non-downloadable computer software for online messaging forums; providing temporary use of online, non-downloadable computer software for an online help desk; providing temporary use of online, non-downloadable computer software for business database management; providing temporary use of online, non-downloadable computer software for electronic communications, namely, email, chat, instant messaging, text messaging, digital voice, and voice over internet protocol (VOIP); providing temporary use of online, non-downloadable computer software for management of inquiries from internal teams and departments; providing temporary use of online, non-downloadable computer software for management of communications with potential sales leads; providing temporary use of online, non-downloadable computer software for human resources (HR) management, information technology (IT) management, legal operations management, and financial operations management; providing temporary use of online, non-downloadable computer software for online knowledge bases; platform-as-a-service (PAAS) featuring computer software platforms for organizing and maintaining computer applications and application programming interfaces (APIs); platform-as-a-service (PAAS) featuring computer software platforms for customer relationship management; communications-platform-as-a-service (CPAAS) featuring computer software platforms for organizing and maintaining voice, social media, email, live chat, and other communications; providing temporary use of non-downloadable computer software for data aggregation; providing temporary use of non-downloadable computer software for data aggregation in order to visualize single customer data; data aggregation; platform as a service (PaaS) software for compiling data; platform as a service (PaaS) featuring computer software platforms for retrieving, tracking, analyzing, testing, measuring and managing data, customer data and customer interactions; platform as a service (PaaS) featuring computer software platforms for planning, personalization, and analysis of customer data across social media, customer relationship management (CRM) systems, point-of-sale systems, web analytics, email and mobile devices; providing temporary use of non-downloadable computer software for workflow and process automation; providing temporary use of non-downloadable computer software using artificial intelligence for resolving inquiries; software as a service (SaaS) services featuring software for analysis and reporting of survey data; software as a service (SaaS) services featuring software for conducting surveys and collecting survey data

Owner

• Zendesk, Inc., San Francisco, CA, US

Prosecution history

• 08 Aug 2024 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
• 08 Aug 2024 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 24 Apr 2024 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 24 Apr 2024 — NON-FINAL ACTION E-MAILED
• 24 Apr 2024 — NON-FINAL ACTION WRITTEN
• 17 Apr 2024 — ASSIGNED TO EXAMINER
• 15 Sept 2023 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 21 Aug 2023 — NEW APPLICATION ENTERED