NAVICONNECTS

Live / Registered — Registered (as of 29 Aug 2023)

What this means for you

Registered since 29 Aug 2023. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
97976123
Registration number
7152626
Mark type
Stylized text
Filed
29 Jun 2022
Published for opposition
08 Nov 2022
Registered
29 Aug 2023
Attorney of record
Alexander S. Perry

Goods and services

  • Class 035 — Advertising and business services: Operation of multimedia contact centers for others; Customer service management for others; Customer services, namely, operating contact centers to address multi-channel customer inquiries for others; Operation of multi-channel contact centers for others; Management of contact centers for others; Management of telephone call centers for others; Consulting services in the field of contact center operation and customer service interactions
  • Class 042 — Scientific and technological services: Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use by customer service representatives in omni-channel customer interactions, namely, for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring customer relationship management software; Design and development of customized software for use by customer service representatives in omni-channel customer interactions; Software as a service (SAAS) and platform as a service (PAAS) services featuring software using artificial intelligence for use in contact centers and customer service interactions, namely, for receiving, answering, and sending SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for use in call center management, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring software for managing customer service representatives, namely, for managing omni-channel customer interaction queues, tracking and managing employee scheduling and productivity, and connecting customer interactions to customer service representative; Software as a service (SAAS) and platform as a service (PAAS) services featuring computer software platforms for use in contact centers, customer relationship management, and customer service interactions, namely, for tracking customer information, interactions, and lead generation, and for receiving, answering, and placing voice calls, SMS, Webchat, electronic mail, web-form submissions, and follow-up correspondence

Owner

Prosecution history

  • 29 Aug 2023 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
  • 29 Aug 2023 — REGISTERED-PRINCIPAL REGISTER
  • 26 Jul 2023 — NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
  • 25 Jul 2023 — ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
  • 24 Jul 2023 — STATEMENT OF USE PROCESSING COMPLETE
  • 29 Jun 2023 — USE AMENDMENT FILED
  • 24 Jul 2023 — DIVISIONAL PROCESSING COMPLETE
  • 29 Jun 2023 — DIVISIONAL REQUEST RECEIVED
  • 20 Jul 2023 — CASE ASSIGNED TO INTENT TO USE PARALEGAL
  • 29 Jun 2023 — TEAS REQUEST TO DIVIDE RECEIVED
  • 29 Jun 2023 — SOU TEAS EXTENSION RECEIVED
  • 29 Jun 2023 — TEAS STATEMENT OF USE RECEIVED
  • 03 Jan 2023 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
  • 08 Nov 2022 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 08 Nov 2022 — PUBLISHED FOR OPPOSITION

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