ALIASCX

What this means for you

This application is over — abandoned 19 Jul 2023. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

97482544

Mark type

Stylized text

Filed

29 Jun 2022

Abandoned

19 Jul 2023

Attorney of record

Pamela Chestek

Goods and services

• Class 009 — Scientific and electric apparatus: Downloadable application software used for assisting agents in the fields of predictive systems, cognitive process automation, visual computing applications, knowledge virtualization, robotics and with digital virtual agents used in contact centers; workforce management application software for use in the centralization of time, schedule, and compensation management, and employee engagement; downloadable software application for use in the centralization of workflow management, compensation management, time and scheduling management with employees for contact centers; computer software for use in contact centers for database management; downloadable cloud computer software for use in contact centers for database management; computer software for assisting developers in creating program code for use in mobile internet applications and client interfaces
• Class 035 — Advertising and business services: Outsourcing service provider in the field of customer relationship management in the areas of inbound voice, email, chat, social media messages; global outsourcing support services for others in the fields of customer relationship management, business process reengineering services and back office support, namely, business administration consulting, documentation reproduction, documentation copying tasks, documentation indexing for others, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects, all in the area of contact center services
• Class 042 — Scientific and technological services: Research and development in the field of artificial intelligence technology in the area of customer relationship management services; research and development in the field of machine learning, automated voice messaging in the area of customer relationship management; design of an intelligent virtual assistant software for use in the area of customer relationship management; design and development of computer software for data analytics and advanced product research in the field of artificial intelligence and machine learning; design, development of robots with artificial intelligence; development and implementation of an intelligent virtual assistant software for use in customer support services; development and implementation of computer software to be used for call diversion, for automated call screening, and for voice recognition in the field of artificial intelligence and machine learning; development of software applications for managing automated workflow tasks over the Internet; platform as a service (PAAS) featuring computer software platforms for contact center management

Owner

• INTOUCHCX INC., WINNIPEG, MANITOBA, CA
• 24-7 Intouch Inc., Winnipeg, Manitoba, CA

Prosecution history

• 02 Aug 2023 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
• 02 Aug 2023 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
• 02 Aug 2023 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 18 Apr 2023 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 18 Apr 2023 — NON-FINAL ACTION E-MAILED
• 18 Apr 2023 — NON-FINAL ACTION WRITTEN
• 12 Apr 2023 — ASSIGNED TO EXAMINER
• 15 Feb 2023 — AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP
• 05 Jul 2022 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 02 Jul 2022 — NEW APPLICATION ENTERED