ARCADA

Dead / Abandoned — Abandoned — failure to respond (as of 25 Oct 2023)

What this means for you

This application is over — abandoned 29 Jun 2023. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number
97424638
Mark type
Stylized text
Filed
23 May 2022
Abandoned
29 Jun 2023
Attorney of record
Anne Wang

Goods and services

  • Class 009 — Scientific and electric apparatus: COMPUTER SOFTWARE THAT PROVIDE SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF DIGITAL INTERACTIONS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS, WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; COMPUTER SOFTWARE THAT PROVIDES SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF TECHNICAL SUPPORT OR EMPLOYEE SUPPORT REQUESTS TO RESPOND TO SUPPORT QUERIES THROUGH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; COMPUTER SOFTWARE USING AI TO ASSIST CHATBOTS IN LEARNING CUSTOMER INTENT SO AS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; COMPUTER SOFTWARE USING AI THAT USES MACHINE LEARNING MODELS AND DEEP LEARNING SO AS TO RESPOND TO CUSTOMER QUERIES AND SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; VOICE AUTOMATION COMPUTER SOFTWARE TO DETERMINE INTENT OF CALLING CUSTOMERS SO AS TO RESPOND TO CUSTOMER QUERIES, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; DOWNLOADABLE ELECTRONIC PUBLICATIONS IN THE FIELD OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, AUTOMATED BRAND PROMOTION, E-COMMERCE ASSISTANCE AND TECHNICAL SUPPORT AUTOMATION, AND ARTIFICIAL INTELLIGENCE AUTOMATED DIGITAL ASSISTANT (CHATBOT) TECHNOLOGIES
  • Class 035 — Advertising and business services: BUSINESS CONSULTING SERVICES FOR DIGITAL TRANSFORMATION; BUSINESS CONSULTING, namely, PROFESSIONAL SERVICES RELATING TO THE DEVELOPMENT, IMPLEMENTATION, MAINTENANCE AND USE OF AUTOMATION SOFTWARE AND ARTIFICIAL INTELLIGENCE AUTOMATED DIGITAL ASSISTANTS (CHATBOTS) FOR CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, BRAND PROMOTION, AND TECHNICAL SUPPORT; ANALYSIS OF COMMERCIAL INFORMATION RELATED TO CUSTOMER INTERACTIONS; MARKETING SERVICES, namely, PROVISION OF AUTOMATION SOFTWARE FOR BRAND PROMOTION AND E-COMMERCE ASSISTANCE THROUGH INTERACTIONS ON DIGITAL CHANNELS
  • Class 041 — Education and entertainment services: NON-DOWNLOADABLE ELECTRONIC PUBLICATIONS IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; EDUCATIONAL SERVICES AND PROVISION OF TRAINING, namely, CONDUCTING CONFERENCES, PODCASTS, AND ONLINE COURSES, AS WELL AS PUBLISHING WRITTEN MATERIALS, IN THE FIELDS OF AUTOMATION OF CUSTOMER SERVICE, DIGITAL CUSTOMER INTERACTIONS, TECHNICAL SUPPORT, E-COMMERCE ASSISTANCE, AND BRAND PROMOTION; TRAINING IN THE FIELD OF DEVELOPING, CUSTOMIZING, IMPLEMENTING, MAINTAINING AND USING SUPPORT AUTOMATION SOFTWARE BASED ON ARTIFICIAL INTELLIGENCE
  • Class 042 — Scientific and technological services: SOFTWARE-AS-SERVICE (SAAS) FEATURING SOFTWARE THAT PROVIDE SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF DIGITAL INTERACTIONS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SAAS FEATURING SOFTWARE THAT PROVIDE SOLUTIONS FOR CLIENT COMPANIES IN NEED OF AUTOMATION OF TECHNICAL SUPPORT OR EMPLOYEE SUPPORT REQUESTS TO RESPOND TO SUPPORT QUERIES WITH THE USE OF CHATBOTS, WITHOUT HUMAN AGENTS, VIA DIGITAL CHANNELS; SAAS FEATURING SOFTWARE USING AI TO ASSIST CHATBOT IN LEARNING CUSTOMER INTENT SO AS TO RESPOND TO CUSTOMER QUERIES OR SUPPORT REQUESTS, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SAAS FEATURING SOFTWARE USING AI THAT USES MACHINE LEARNING MODELS AND DEEP LEARNING SO AS TO RESPOND TO CUSTOMER QUERIES, TO ANTICIPATE CUSTOMERS' PRODUCT OR SERVICE NEEDS, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; SAAS FEATURING VOICE AUTOMATION SOFTWARE TO DETERMINE INTENT OF CALLING CUSTOMERS SO AS TO RESPOND TO CUSTOMER QUERIES, TO PROACTIVELY SEND MARKETING MESSAGES, AND TO FACILITATE E-COMMERCE TRANSACTIONS VIA DIGITAL CHANNELS; WEB-BASED SOFTWARE FOR CLIENT COMPANIES USING ALGORITHMS TO DETERMINE INTENT OF CALLING CUSTOMERS IN ADDRESSING COMPLAINTS REGARDING QUALITY OR PERFORMANCE OF PRODUCT OR SERVICE

Owner

Prosecution history

  • 25 Oct 2023 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
  • 25 Oct 2023 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
  • 25 Oct 2023 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
  • 28 Mar 2023 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 28 Mar 2023 — NON-FINAL ACTION E-MAILED
  • 28 Mar 2023 — NON-FINAL ACTION WRITTEN
  • 10 Mar 2023 — ASSIGNED TO EXAMINER
  • 20 Jul 2022 — APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
  • 20 Jul 2022 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 20 Jul 2022 — TEAS CHANGE OF OWNER ADDRESS RECEIVED
  • 26 May 2022 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
  • 26 May 2022 — NEW APPLICATION ENTERED

View this trademark record on Marksy