GENESYS CLOUD CX
Live / Registered — Registered (as of 13 Jun 2023)
What this means for you
Registered since 13 Jun 2023. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 97243672
- Registration number
- 7078587
- Mark type
- Stylized text
- Filed
- 28 Jan 2022
- Published for opposition
- 28 Mar 2023
- Registered
- 13 Jun 2023
- Attorney of record
- Ryan P. Hiler
Goods and services
- Class 035 — Advertising and business services: Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
- Class 038 — Telecommunications services: telecommunications services, namely, voice over internet protocol (voip) services
- Class 042 — Scientific and technological services: Development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, development and managing for others outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, Providing temporary use of on-line non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing on-line non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications
Owner
- GENESYS CLOUD SERVICES, INC., MENLO PARK, CA, US
- GENESYS CLOUD SERVICES, INC., MENLO PARK, CA, US
- GENESYS CLOUD SERVICES, INC., MENLO PARK, CA, US
- Genesys Telecommunications Laboratories, Inc., Daly City, CA, US
Prosecution history
- 12 Feb 2025 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 02 Aug 2023 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 13 Jun 2023 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
- 13 Jun 2023 — REGISTERED-PRINCIPAL REGISTER
- 28 Mar 2023 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 28 Mar 2023 — PUBLISHED FOR OPPOSITION
- 08 Mar 2023 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 22 Feb 2023 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 22 Feb 2023 — EXAMINER'S AMENDMENT ENTERED
- 22 Feb 2023 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 22 Feb 2023 — EXAMINERS AMENDMENT E-MAILED
- 22 Feb 2023 — EXAMINERS AMENDMENT -WRITTEN
- 15 Sept 2022 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
- 15 Sept 2022 — NON-FINAL ACTION E-MAILED
- 15 Sept 2022 — NON-FINAL ACTION WRITTEN