GENESYS MULTICLOUD CX

Live / Registered — Registered (as of 13 Jun 2023)

What this means for you

Registered since 13 Jun 2023. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
97243651
Registration number
7078586
Mark type
Stylized text
Filed
28 Jan 2022
Published for opposition
28 Mar 2023
Registered
13 Jun 2023
Attorney of record
Ryan P. Hiler

Goods and services

  • Class 035 — Advertising and business services: advertising and marketing services, namely, designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; contact center workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via automated outbound channel communications; designing and managing for others outbound marketing campaigns in the field of contact center management and providing online reporting of such campaigns; personnel management and workforce management, motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service, all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
  • Class 042 — Scientific and technological services: Providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services featuring software for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Owner

Prosecution history

  • 12 Feb 2025 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
  • 02 Aug 2023 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
  • 13 Jun 2023 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
  • 13 Jun 2023 — REGISTERED-PRINCIPAL REGISTER
  • 28 Mar 2023 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 28 Mar 2023 — PUBLISHED FOR OPPOSITION
  • 08 Mar 2023 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
  • 22 Feb 2023 — APPROVED FOR PUB - PRINCIPAL REGISTER
  • 22 Feb 2023 — EXAMINER'S AMENDMENT ENTERED
  • 22 Feb 2023 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
  • 22 Feb 2023 — EXAMINERS AMENDMENT E-MAILED
  • 22 Feb 2023 — EXAMINERS AMENDMENT -WRITTEN
  • 15 Sept 2022 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 15 Sept 2022 — NON-FINAL ACTION E-MAILED
  • 15 Sept 2022 — NON-FINAL ACTION WRITTEN

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