AGENT JOURNEY MAPPING

What this means for you

This application is over — abandoned 10 Nov 2022. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

90864948

Mark type

Stylized text

Filed

04 Aug 2021

Abandoned

10 Nov 2022

Attorney of record

Cynthia R. Adwere

Goods and services

• Class 035 — Advertising and business services: business information management, namely, electronic reporting of business information, business analytics, namely, business evaluations, information and research, and consumer response
• Class 038 — Telecommunications services: broadcast communication services, namely, transmitting text messages to designated recipients for others; communication services, namely, transmitting messages via phone, electronic mail, voice, web, SMS, text messaging, messaging and instant messaging between businesses and consumers
• Class 042 — Scientific and technological services: Software as a Service (SaaS) services featuring software for use in responding to customer inquiries and communicating with others; software as a Service (SaaS) services, namely, hosting software for use by others in responding to customer inquiries; software as a Service (SaaS) services, namely, hosting software for use by others for use by call centers in responding to customer inquiries; software as a Service (SaaS) services featuring artificial intelligence software for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; software as a Services (SaaS) services featuring software for automated speech recognition (ASR) and voice recognition; software as a Service (SaaS) services featuring software for general business process automation; software as a Service (SaaS) services, namely, hosting software for general business process automation; software as a Service (SaaS) services, namely, hosting software for use by others for general business process automation; software as a Service (SaaS) services featuring artificial intelligence software for general business process automation for suggested responses and auto-communication, machine learning for classifying and generating communication based on previous communication data, and natural language processing; machine learning and artificial intelligence to gain insight into call center agent activity; artificial intelligence driven automation for call center tasks; artificial intelligence driven automation to facilitate asynchronous communications with customers; software as a Service (SaaS) services featuring machine learning and artificial intelligence software to assist call center agents to respond to sales related inquiries from customers

Owner

• ASAPP, Inc., New York, NY, US

Prosecution history

• 21 Nov 2022 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
• 21 Nov 2022 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 09 May 2022 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 09 May 2022 — NON-FINAL ACTION E-MAILED
• 09 May 2022 — NON-FINAL ACTION WRITTEN
• 28 Apr 2022 — ASSIGNED TO EXAMINER
• 29 Sept 2021 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 07 Aug 2021 — NEW APPLICATION ENTERED