GENESYS PREDICTIVE ENGAGEMENT

What this means for you

Registered since 09 Aug 2022. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number

90613252

Registration number

6811593

Mark type

Stylized text

Filed

30 Mar 2021

Published for opposition

24 May 2022

Registered

09 Aug 2022

Attorney of record

Margaret J. Baumgartner

Goods and services

• Class 042 — Scientific and technological services: PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR CONTACT CENTER MANAGEMENT; PROVIDING ONLINE NON-DOWNLOADABLE CLOUD BASED SOFTWARE FOR AUGMENTING LIVE AGENT INTERACTIONS WITH CUSTOMERS, SPECIFICALLY FOR USE IN THE COLLECTION AND ANALYSIS OF DATA UTILIZING NATURAL LANGUAGE PROCESSING, COMPUTATIONAL LINGUISTICS, INFORMATION RETRIEVAL, PREDICTIVE ANALYTICS, AND MACHINE LEARNING IN CONNECTION WITH INTERACTIVE VOICE RESPONSE, AUTOMATED CALL DISTRIBUTION AND CUSTOMER AGENT INTERACTION

Owner

• Genesys Cloud Services, Inc., Menlo Park, CA, US
• Genesys Cloud Services, Inc., Daly City, CA, US
• Genesys Cloud Services, Inc., Daly City, CA, US

Prosecution history

• 12 Feb 2025 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
• 02 Jun 2024 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
• 02 Jun 2024 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
• 02 Jun 2024 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
• 02 Jun 2024 — APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
• 02 Jun 2024 — TEAS CHANGE OF OWNER ADDRESS RECEIVED
• 09 Aug 2022 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
• 09 Aug 2022 — REGISTERED-PRINCIPAL REGISTER
• 08 Jun 2022 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
• 24 May 2022 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
• 24 May 2022 — PUBLISHED FOR OPPOSITION
• 04 May 2022 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
• 20 Apr 2022 — APPROVED FOR PUB - PRINCIPAL REGISTER
• 05 Apr 2022 — TEAS/EMAIL CORRESPONDENCE ENTERED
• 04 Apr 2022 — CORRESPONDENCE RECEIVED IN LAW OFFICE