THE SCIENCE OF CUSTOMER ENGAGEMENT
Dead / Abandoned — Abandoned — no statement of use filed (as of 07 Mar 2022)
What this means for you
This application is over — abandoned 07 Mar 2022. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.
Record
- Serial number
- 90319984
- Mark type
- Stylized text
- Filed
- 15 Nov 2020
- Published for opposition
- 08 Jun 2021
- Abandoned
- 07 Mar 2022
- Attorney of record
- Anthony Jason Mirabito
Goods and services
- Class 009 — Scientific and electric apparatus: Computer hardware and recorded software sold as a unit for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; Downloadable computer software for self-service and automated customer engagement, namely, intelligent virtual assistants, web and mobile self-service, and social communities; Downloadable computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; Downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud
- Class 042 — Scientific and technological services: Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud deployment, namely, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia; Online non-downloadable computer software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; Online non-downloadable computer software for self-service and automated customer engagement, namely, intelligent virtual assistants, web and mobile self-service, and social communities; Online non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud
Owner
- Verint Systems Inc., Melville, NY, US
- Verint Systems Inc., Melville, NY, US
Prosecution history
- 07 Mar 2022 — ABANDONMENT NOTICE E-MAILED - NO USE STATEMENT FILED
- 07 Mar 2022 — ABANDONMENT - NO USE STATEMENT FILED
- 03 Aug 2021 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
- 08 Jun 2021 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 08 Jun 2021 — PUBLISHED FOR OPPOSITION
- 19 May 2021 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 05 May 2021 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 05 May 2021 — EXAMINER'S AMENDMENT ENTERED
- 05 May 2021 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 05 May 2021 — EXAMINERS AMENDMENT E-MAILED
- 05 May 2021 — EXAMINERS AMENDMENT -WRITTEN
- 26 Apr 2021 — ASSIGNED TO EXAMINER
- 14 Jan 2021 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
- 18 Nov 2020 — NEW APPLICATION ENTERED