CUSTOMER EXPERIENCE SCORE

Dead / Abandoned — Abandoned — failure to respond (as of 20 Apr 2022)

What this means for you

This application is over — abandoned 08 Apr 2022. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number
90241090
Mark type
Stylized text
Filed
07 Oct 2020
Abandoned
08 Apr 2022
Attorney of record
Chad Starkey

Goods and services

  • Class 009 — Scientific and electric apparatus: 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence
  • Class 042 — Scientific and technological services: 1) Software as a service (SaaS) featuring software or hosted services for evaluating a customer's experience and sentiments with products, services and features by evaluating a customer's online reviews, voice, text, surveys, social media and other forms of communications, feedback, or interactions; 2) Software as a service (SaaS) featuring software or hosted services for using customer feedback regarding a product, service or product feature to describe and measure a customer's experience through the entire marketing, sales, service delivery process using automated tools, machine learning or artificial intelligence; 3) Software as a service (SaaS) featuring software or hosted services using automation, machine learning or artificial intelligence for identifying and measuring a customers' real-time experience with a product, service or product feature; 4) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service or product feature based upon certain set criteria; 5) Software as a service (SaaS), specifically the hosting of software for use by others in order to identify and measure a customer's real-time experience with a product, service or feature throughout the customer lifecycle; 6) Software as a service (SaaS), specifically the hosting software for use by others in order to identify and measure a customer's real-time experience with a product, service feature in order to customize and target the messages, rewards, offers and other service delivery choices with the customer through automation, machine learning or artificial intelligence

Owner

Prosecution history

  • 20 Apr 2022 — ABANDONMENT NOTICE E-MAILED - FAILURE TO RESPOND
  • 20 Apr 2022 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
  • 07 Oct 2021 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 07 Oct 2021 — NON-FINAL ACTION E-MAILED
  • 07 Oct 2021 — NON-FINAL ACTION WRITTEN
  • 11 Sept 2021 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 10 Sept 2021 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 10 Sept 2021 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
  • 12 Aug 2021 — ASSIGNED TO EXAMINER
  • 13 Mar 2021 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 13 Mar 2021 — NON-FINAL ACTION E-MAILED
  • 13 Mar 2021 — NON-FINAL ACTION WRITTEN
  • 05 Mar 2021 — ASSIGNED TO EXAMINER
  • 21 Nov 2020 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
  • 10 Oct 2020 — NEW APPLICATION ENTERED

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