GENESYS ENGAGE

Live / Applied — Statement of use — processing complete, to examiner (as of 22 Jul 2026)

What this means for you

Not registered yet, but its 28 Aug 2020 filing date beats anything filed after it. If it registers, the owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
90145024
Mark type
Stylized text
Filed
28 Aug 2020
Published for opposition
23 Sept 2025
Attorney of record
Ryan P. Hiler

Goods and services

  • Class 009 — Scientific and electric apparatus: downloadable computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable cloud computer software for use in the operation and reporting of interactions in the field of contact center management; downloadable computer telephony software, namely, downloadable computer programs and downloadable computer telecommunications programs for combining and integrating voice and data communications with computer technologies; downloadable computer software for controlling, monitoring, analyzing, recording, providing, programming, interacting with and responding to voice or electronic information from customers or other patrons in contact center management; downloadable computer software for controlling internal and external voice and data communication for an organization's computer system; and downloadable computer software for handling and integrating an organization's directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, out calling services, voice response and customized, customer specific applications in the customer service field, and software instruction manuals sold or distributed therewith as a unit; downloadable computer software for workforce management; downloadable computer software for speech recognition and analytics; all of the foregoing in the field of contact center management
  • Class 035 — Advertising and business services: strategic design and management for others of outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, strategic design and management for others of outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via distribution of automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
  • Class 042 — Scientific and technological services: providing temporary use of on-line non-downloadable cloud computing software for use in the operation and reporting of interactions in the field of contact center management; software as a service (SAAS) services for use in the operation and reporting of interactions in the field of contact center management; providing use of on-line non-downloadable software and on-line non-downloadable applications for an organization's handling and integration of voice and data communication and computer technologies, namely, directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, workforce management services and customized, customer-specific applications; installation and maintenance of computer software, all in the field of contact center management; monitoring of computer systems to detect breakdowns and by remote access to ensure proper functioning in the field of contact center management; technical support services, namely, diagnosing and troubleshooting in the nature of diagnosing computer hardware and software problems in the field of contact center management; professional computer services, namely, the design, customization and configuration of computer hardware and software for others in the field of contact center management

Owner

Prosecution history

  • 22 Jul 2026 — STATEMENT OF USE PROCESSING COMPLETE
  • 18 May 2026 — USE AMENDMENT FILED
  • 22 Jul 2026 — CASE ASSIGNED TO INTENT TO USE PARALEGAL
  • 19 May 2026 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
  • 18 May 2026 — TEAS STATEMENT OF USE RECEIVED
  • 18 May 2026 — SOU EXTENSION 1 GRANTED
  • 18 May 2026 — SOU EXTENSION 1 FILED
  • 18 May 2026 — SOU TEAS EXTENSION RECEIVED
  • 18 Nov 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
  • 23 Sept 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 23 Sept 2025 — PUBLISHED FOR OPPOSITION
  • 17 Sept 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
  • 21 Aug 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
  • 07 Aug 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 07 Aug 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE

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