GENESYS CLOUD
Live / Allowed — Notice of allowance issued (as of 18 Nov 2025)
What this means for you
Approved and waiting on proof of use. It will register unless the applicant drops it, and its 28 Aug 2020 filing date already counts against anyone who files later.
Record
- Serial number
- 90145016
- Mark type
- Stylized text
- Filed
- 28 Aug 2020
- Published for opposition
- 23 Sept 2025
- Attorney of record
- Ryan P. Hiler
Goods and services
- Class 035 — Advertising and business services: strategic design and management for others of outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; personnel and workforce management, including motivation and incentive programs, namely, conducting incentive award programs for motivation of agents via recognition and bonuses of customer service center agents to promote high-quality customer service; advertising and marketing services, namely, strategic design and management for others of outbound marketing campaigns in the fields of contact center and enterprise management and providing online reporting of such campaigns; contact center and enterprise workforce management services, namely, personnel management services; operating on-line marketplace featuring applications for management of contact centers, workforce management and speech recognition and analytics; and automated provision and distribution of information and automated outbound interactions, namely, telemarketing services and promoting the goods and services of others via distribution of automated outbound channel communications; all of the foregoing expressly excluding the creative development of marketing and advertising materials, branding, corporate identity, brand positioning, and product promotion
- Class 038 — Telecommunications services: TELECOMMUNICATIONS SERVICES, namely, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES AND HOSTED PRIVATE BRANCH EXCHANGE (PBX) SERVICES
- Class 042 — Scientific and technological services: providing temporary use of non-downloadable software for use in developing interactive user interfaces for use in contact center management and contact centers; providing online non-downloadable cloud computing software for contact center management; software as a service (saas) services featuring software for contact center management; design and implementation of computer software for others in the field of contact center management; consulting services in the field of design and customization of software for contact center management; providing temporary use of on-line non-downloadable software and applications used for integrating an organization's voice and data communication systems for operating and managing its directory services, operator services, administrative services, reporting services, answering services, call routing, call distribution, outcalling services, voice response, recording services, speech analytics services, and customized, customer-specific applications; software as a service (SaaS) services featuring software incorporating artificial intelligence for use in optimizing contact center operations, enhancing user experiences, and supporting customer interactions; providing temporary use of non-downloadable software utilizing artificial intelligence for data analysis, process automation, and decision support in contact center environments
Owner
- GENESYS CLOUD SERVICES, INC., MENLO PARK, CA, US
- GENESYS CLOUD SERVICES, INC., MENLO PARK, CA, US
- Genesys Telecommunications Laboratories, Inc., Daly City, CA, US
Prosecution history
- 18 Nov 2025 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
- 23 Sept 2025 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 23 Sept 2025 — PUBLISHED FOR OPPOSITION
- 17 Sept 2025 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 21 Aug 2025 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 07 Aug 2025 — TEAS/EMAIL CORRESPONDENCE ENTERED
- 07 Aug 2025 — CORRESPONDENCE RECEIVED IN LAW OFFICE
- 07 Aug 2025 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
- 05 May 2025 — APPLICATION EXTENSION GRANTED/RECEIPT PROVIDED
- 05 May 2025 — APPLICATION EXTENSION TO RESPONSE PERIOD - RECEIVED
- 07 Feb 2025 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
- 07 Feb 2025 — NON-FINAL ACTION E-MAILED
- 07 Feb 2025 — NON-FINAL ACTION WRITTEN
- 29 Mar 2024 — SUSPENSION CHECKED - TO ATTORNEY FOR ACTION
- 27 Mar 2024 — ASSIGNED TO EXAMINER