CONTACT LENS

Live / Registered — Registered (as of 03 May 2022)

What this means for you

Registered since 03 May 2022. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
88712451
Registration number
6719390
Mark type
Stylized text
Filed
02 Dec 2019
Published for opposition
14 Apr 2020
Registered
03 May 2022
Attorney of record
Michelle Mancino Marsh, Esq.

Goods and services

  • Class 035 — Advertising and business services: Message and conference call transcription services
  • Class 038 — Telecommunications services: Call recording services; providing access to hosted computer applications through the Internet; providing access to databases storing transcriptions of contact center and call center discussions
  • Class 042 — Scientific and technological services: Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning; consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning; software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers; application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers; providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers; software as a service (SaaS) featuring software for contact center management and operation; software as a service (SaaS) featuring software for call center management and operation; software as a service (SaaS) featuring software for providing customer service and customer support; software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning; software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers; software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning; software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues; software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues; software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers; software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers; software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases; software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance

Owner

Prosecution history

  • 03 May 2022 — REGISTERED-PRINCIPAL REGISTER
  • 01 Apr 2022 — NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
  • 31 Mar 2022 — ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
  • 30 Mar 2022 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 28 Mar 2022 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 28 Mar 2022 — TEAS RESPONSE TO OFFICE ACTION RECEIVED
  • 07 Mar 2022 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 07 Mar 2022 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 07 Mar 2022 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 02 Mar 2022 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 02 Mar 2022 — NON-FINAL ACTION E-MAILED
  • 02 Mar 2022 — SU - NON-FINAL ACTION - WRITTEN
  • 07 Feb 2022 — STATEMENT OF USE PROCESSING COMPLETE
  • 03 Feb 2022 — USE AMENDMENT FILED
  • 03 Feb 2022 — TEAS STATEMENT OF USE RECEIVED

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