MULTIMODAL

What this means for you

This application is over — abandoned 26 Mar 2018. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

87501939

Mark type

Stylized text

Filed

22 Jun 2017

Abandoned

26 Mar 2018

Attorney of record

Alan J. Haus

Goods and services

• Class 009 — Scientific and electric apparatus: Computer software for providing customer service and customer support; Computer software for managing call centers and contact centers; Computer software that provides a holistic computer software platform for customer interaction, including, without limitation, customer account verification, sharing of photos, videos or screenshots in real-time, and providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers; computer software for managing and tracking customer service agent performance and workflow; computer software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Computer software for managing an omnichannel communications customer experience
• Class 038 — Telecommunications services: Communications services in the nature of providing users the ability to share videos or screenshots in real-time; providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Call recording services; call routing services, namely, queuing, routing, transferring, conferencing, recording, logging monitoring and supervising calls to and for customer service and customer support agents; providing voice chat services; call recording services; Unified communications as a service (UCaaS), namely, providing communications services in the nature of instant messaging, presence information, voice transmission, data transmission, audio and video calling, conferencing, and video chat; Wireless communications services, namely, wireless synchronization of e-mail, calendar and contact data to software applications on mobile platforms
• Class 042 — Scientific and technological services: Software as a service (SaaS); Software as a service (SaaS) featuring software for contact center management; software as a service (SaaS) featuring software for call center management; customization and implementation of computer software for contact center management; Providing online non-downloadable cloud computing software for contact center management; Software as a service (SaaS) for contact center management; Providing online non-downloadable customer interaction software; Software as a service (SaaS) providing voice and chat communications via computer and communications networks including in-app, in-web, and 1-800 numbers by utilizing a holistic customer interaction platform; Software as a service (SaaS) featuring software for providing customer service and customer support; Software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow; Software as a service (SaaS) featuring software for queuing, routing, transferring, conferencing, recording, logging, monitoring and supervising communications with customer service and customer support agents; Software as a service (SaaS) for managing an omnichannel communications customer experience; Platform as a service (PaaS) featuring computer software platforms for call center and contact center management

Owner

• UJET, Inc., San Francisco, CA, US

Prosecution history

• 03 May 2018 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
• 03 May 2018 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
• 03 May 2018 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 28 Feb 2018 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
• 28 Feb 2018 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
• 25 Sept 2017 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
• 25 Sept 2017 — NON-FINAL ACTION E-MAILED
• 25 Sept 2017 — NON-FINAL ACTION WRITTEN
• 20 Sept 2017 — ASSIGNED TO EXAMINER
• 29 Jun 2017 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
• 26 Jun 2017 — NEW APPLICATION ENTERED