ACTIVE SHARE

Live / Registered — Registered — Sections 8 & 15 accepted and acknowledged (as of 31 Dec 2024)

What this means for you

Registered since 04 Sept 2018. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
87304798
Registration number
5556484
Mark type
Stylized text
Filed
17 Jan 2017
Published for opposition
23 May 2017
Registered
04 Sept 2018
Attorney of record
Michael Glenn

Goods and services

  • Class 009 — Scientific and electric apparatus: Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasks
  • Class 035 — Advertising and business services: Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service

Owner

Prosecution history

  • 31 Dec 2024 — NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
  • 31 Dec 2024 — REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
  • 31 Dec 2024 — CASE ASSIGNED TO POST REGISTRATION PARALEGAL
  • 31 Jul 2024 — TEAS SECTION 8 & 15 RECEIVED
  • 04 Sept 2023 — COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
  • 04 Sept 2018 — REGISTERED-PRINCIPAL REGISTER
  • 02 Aug 2018 — NOTICE OF ACCEPTANCE OF STATEMENT OF USE E-MAILED
  • 01 Aug 2018 — ALLOWED PRINCIPAL REGISTER - SOU ACCEPTED
  • 25 Jul 2018 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
  • 24 Jul 2018 — STATEMENT OF USE PROCESSING COMPLETE
  • 16 Jul 2018 — USE AMENDMENT FILED
  • 24 Jul 2018 — SOU EXTENSION 2 GRANTED
  • 16 Jul 2018 — SOU EXTENSION 2 FILED
  • 24 Jul 2018 — CASE ASSIGNED TO INTENT TO USE PARALEGAL
  • 16 Jul 2018 — SOU TEAS EXTENSION RECEIVED

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