ASPECT VIA
Live / Registered — Registered — Sections 8 & 15 accepted and acknowledged (as of 13 Aug 2024)
What this means for you
Registered since 30 Jan 2018. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 87002999
- Registration number
- 5392418
- Mark type
- Stylized text
- Filed
- 15 Apr 2016
- Published for opposition
- 04 Jul 2017
- Registered
- 30 Jan 2018
- Attorney of record
- Daniel Bourque
Goods and services
- Class 042 — Scientific and technological services: Software as a service (SAAS) services, namely, hosting software for use by others for use in managing and controlling customer contact centers, namely, software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, SMS, text, social media and facsimile contacts; providing temporary use of non-downloadable software for controlling telecommunication systems utilized by customer contact centers comprised of Central and private telephone switches, interactive voice response units (IVR) and telephone dialers; providing temporary use of non-downloadable software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; providing temporary use of non-downloadable software used for intelligent contact routing via telephone, email, web, chat, SMS, text, social media and fax; providing temporary use of non-downloadable software used to support the activities of contact center customer service representatives and contact center managers; providing temporary use of non-downloadable software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, email, web, chat, social media and facsimile contacts; providing temporary use of non-downloadable software used to create desktop and management tools for customer contact centers; providing temporary use of non-downloadable software for the creation, development and deployment of computer telephony applications, for integration of customer communications networks and telecommunications networks, and for routing management, enhancement, and configuration of communications over telecommunications and computer communications networks; providing temporary use of non-downloadable computer software for use in connection with customer contact centers and back office operations, namely, providing temporary use of non-downloadable computer software providing workforce management, contact interaction quality monitoring, call recording, call screening, contact surveys, eLearning, performance management, speech analytics, coaching, data encryption, desktop analytics and PCI compliance; and providing temporary use of non-downloadable software for use in parsing, speech tagging, and accessing morphological information in an application programming interface in the field of software programming and development
Owner
- ALVARIA, INC., WESTFORD, MA, US
- Aspect Software, Inc., Westford, MA, US
- Aspect Software, Inc., Westford, MA, US
- Aspect Software, Inc., Chelmsford, MA, US
Prior registrations
Prosecution history
- 13 Aug 2024 — NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
- 13 Aug 2024 — REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
- 13 Aug 2024 — CASE ASSIGNED TO POST REGISTRATION PARALEGAL
- 02 Jul 2024 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
- 02 Jul 2024 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
- 02 Jul 2024 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
- 17 Apr 2024 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 27 Mar 2024 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 29 Jan 2024 — TEAS SECTION 8 & 15 RECEIVED
- 30 Jan 2023 — COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED
- 15 Jun 2022 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
- 15 Jun 2022 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
- 15 Jun 2022 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
- 22 Sept 2021 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 16 Jun 2021 — AUTOMATIC UPDATE OF ASSIGNMENT OF OWNERSHIP