PEOPLESUPPORT

What this means for you

This application is over — abandoned 22 Oct 2018. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

86524689

Mark type

Stylized text

Filed

04 Feb 2015

Published for opposition

21 Jul 2015

Abandoned

22 Oct 2018

Attorney of record

Michael P. Martin

Goods and services

• Class 009 — Scientific and electric apparatus: Computer software for use in customer relationship management (CRM); Computer software for use in the provision of customer care and customer relationship management services, namely, for use in managing and accessing databases for receiving and responding to sales, service, technical support and general information inquiries of customers of others, and for use in enabling customers to integrate interaction and transaction handling technologies and services to execute a complete customer service and back-office strategy including prioritizing interactions across multimedia, multisite, and multiskill customer care environments; computer software for use in workforce management applications, namely, for use in forecasting, scheduling and adherence functions to determine customer contact volume across multiple mediums in order to address the needs of customers of others; computer software for data capture and reporting to identify, tract and act upon customer interaction trends that may be downloaded from a global computer network; computer software to track move/add/change requests made by others and provide issue resolution coordination that may be downloaded from a global computer network; computer software for automated root cause and trend analysis which compiles contact data, customer data and business process data for trend analysis within and across customer support systems of others; computer software for use in operating group call systems and tools needed to address interactions with customers of others and directs call flow by appropriate scripts that may be downloaded from a global computer network
• Class 035 — Advertising and business services: Business assistance, management and information services; Business consultation; Business management advice; Business management consultation and services, namely, managing and administering non-core functions, namely, mailing and shipping, records management, information services, administration, payroll and accounting, and telemarketing services; Commercial information agencies; Conducting public opinion polls; Creating and updating advertising material; Customer service management for others; Customer services, namely, responding to customers inquiries for others in the field of industry and commerce via telephone or other electronic means; Dissemination of advertisements and of advertising material; Dissemination of advertising material; Market research; Market research studies; Services consisting of the registration, collection, transcription, compilation and systemization of written communications and data; Telemarketing

Owner

• Enterprocess, LLC, Los Angeles, CA, US
• Enterprocess, LLC, Los Angeles, CA, US

Prosecution history

• 22 Oct 2018 — ABANDONMENT NOTICE MAILED - NO USE STATEMENT FILED
• 22 Oct 2018 — ABANDONMENT - NO USE STATEMENT FILED
• 10 Mar 2018 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
• 09 Mar 2018 — SOU EXTENSION 5 GRANTED
• 06 Mar 2018 — SOU EXTENSION 5 FILED
• 06 Mar 2018 — SOU TEAS EXTENSION RECEIVED
• 15 Sept 2017 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
• 13 Sept 2017 — SOU EXTENSION 4 GRANTED
• 13 Sept 2017 — SOU EXTENSION 4 FILED
• 13 Sept 2017 — SOU TEAS EXTENSION RECEIVED
• 15 Mar 2017 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED
• 13 Mar 2017 — SOU EXTENSION 3 GRANTED
• 13 Mar 2017 — SOU EXTENSION 3 FILED
• 13 Mar 2017 — SOU TEAS EXTENSION RECEIVED
• 29 Sept 2016 — NOTICE OF APPROVAL OF EXTENSION REQUEST E-MAILED