[24]7 CUSTOMER ENGAGEMENT CLOUD
Dead / Abandoned — Abandoned — express abandonment (as of 02 Jun 2015)
What this means for you
This application is over — abandoned 01 Jun 2015. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.
Record
- Serial number
- 86523436
- Mark type
- Stylized text
- Filed
- 03 Feb 2015
- Abandoned
- 01 Jun 2015
- Attorney of record
- Michael A. Glenn
Goods and services
- Class 009 — Scientific and electric apparatus: Computer systems comprised of processors, personal computers and servers and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, including computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer service and sales tasks
- Class 035 — Advertising and business services: Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of strategy plans and management projects; operation of offshore businesses for others for the technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions across channels spanning the entire customer lifecycle; customer contact services, namely, services for developing, managing, and maintaining enterprise-grade, integrated speech customer contact applications delivered as a universal managed service
- Class 038 — Telecommunications services: Telecommunications services, namely, voice and speech activated operation by others of a computer through means of voice commands
Owner
- 24/7 Customer, Inc., Campbell, CA, US
Prior registrations
Prosecution history
- 02 Jun 2015 — ABANDONMENT NOTICE MAILED - EXPRESS ABANDONMENT
- 02 Jun 2015 — ABANDONMENT - EXPRESS MAILED
- 01 Jun 2015 — TEAS EXPRESS ABANDONMENT RECEIVED
- 11 May 2015 — EXAMINER'S AMENDMENT ENTERED
- 11 May 2015 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 11 May 2015 — EXAMINERS AMENDMENT E-MAILED
- 11 May 2015 — EXAMINERS AMENDMENT -WRITTEN
- 07 May 2015 — ASSIGNED TO EXAMINER
- 12 Feb 2015 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
- 06 Feb 2015 — NEW APPLICATION ENTERED