ZIPWIRE
Dead / Abandoned — Abandoned — no statement of use filed (as of 07 Mar 2016)
What this means for you
This application is over — abandoned 07 Mar 2016. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.
Record
- Serial number
- 86167697
- Mark type
- Design + words
- Filed
- 16 Jan 2014
- Published for opposition
- 25 Nov 2014
- Abandoned
- 07 Mar 2016
- Attorney of record
- Daniel Bourque
Goods and services
- Class 042 — Scientific and technological services: Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers; software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management; software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax; computer software used to support the activities of contact center customer service representatives and contact center managers; software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts; software used to create desktop and management tools for customer contact centers; software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement; software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions
Owner
- Aspect Software, Inc., Chelmsford, MA, US
- Aspect Software, Inc., Chelmsford, MA, US
Prosecution history
- 07 Mar 2016 — ABANDONMENT NOTICE MAILED - NO USE STATEMENT FILED
- 07 Mar 2016 — ABANDONMENT - NO USE STATEMENT FILED
- 04 Aug 2015 — NOA E-MAILED - SOU REQUIRED FROM APPLICANT
- 09 Jun 2015 — EXTENSION OF TIME TO OPPOSE PROCESS - TERMINATED
- 19 Dec 2014 — EXTENSION OF TIME TO OPPOSE RECEIVED
- 25 Nov 2014 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
- 25 Nov 2014 — PUBLISHED FOR OPPOSITION
- 05 Nov 2014 — NOTIFICATION OF NOTICE OF PUBLICATION E-MAILED
- 23 Oct 2014 — LAW OFFICE PUBLICATION REVIEW COMPLETED
- 17 Oct 2014 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 15 Oct 2014 — EXAMINER'S AMENDMENT ENTERED
- 15 Oct 2014 — NOTIFICATION OF EXAMINERS AMENDMENT E-MAILED
- 15 Oct 2014 — EXAMINERS AMENDMENT E-MAILED
- 15 Oct 2014 — EXAMINERS AMENDMENT -WRITTEN
- 19 Sept 2014 — TEAS/EMAIL CORRESPONDENCE ENTERED