ZIPWIRE
Live / Registered — Registered — Sections 8 & 15 accepted and acknowledged (as of 13 Feb 2023)
What this means for you
Registered since 02 Aug 2016. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 86122644
- Registration number
- 5013291
- Mark type
- Stylized text
- Filed
- 19 Nov 2013
- Published for opposition
- 08 Jul 2014
- Registered
- 02 Aug 2016
- Attorney of record
- Daniel Bourque
Goods and services
- Class 042 — Scientific and technological services: Software as a service (SAAS) services, namely, hosting software for use by others, namely, software for managing and controlling customer contact centers systems, namely, associated software for initiating, integrating, routing, controlling and monitoring inbound and outbound customer contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software for controlling telecommunication systems utilized by customer contact centers comprised of central and private telephone switches, interactive voice response units (IVR) and telephone dialers, software for managing and controlling customer contact center Automatic Call Distribution (ACD), outbound predictive dialing and campaign management, software used for intelligent contact routing via telephone, e-mail, web, chat, social media and fax, computer software used to support the activities of contact center customer service representatives and contact center managers, software used to manage web chat, interactive voice response (IVR), real-time and historical contact center report generation and customer contact blending by managing both inbound and outbound telephone calls and inbound and outbound contacts through one or more multiple channels including public switched telephone networks (PSTN), VoIP telephone contacts, e-mail, web, chat, social media and facsimile contacts, software used to create desktop and management tools for customer contact centers, software used to create and manage customer contact center virtual agents, visual scripting, workforce schedules, workforce job performance and workforce skills improvement, software used to provide customer contact center self-provisioning capabilities via an on-line portal and software used to create and manage customer contact center optional recording of calls and/or customer contact interactions
Owner
- ALVARIA, INC., WESTFORD, MA, US
- Aspect Software, Inc., Westford, MA, US
- Aspect Software, Inc., Chelmsford, MA, US
- Aspect Software, Inc., Chelmsford, MA, US
Prosecution history
- 02 Aug 2025 — COURTESY REMINDER - SEC. 8 (10-YR)/SEC. 9 E-MAILED
- 02 Jul 2024 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
- 02 Jul 2024 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
- 02 Jul 2024 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
- 17 Apr 2024 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 27 Mar 2024 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 13 Feb 2023 — NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - E-MAILED
- 13 Feb 2023 — REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
- 13 Feb 2023 — CASE ASSIGNED TO POST REGISTRATION PARALEGAL
- 28 Jul 2022 — TEAS SECTION 8 & 15 RECEIVED
- 15 Jun 2022 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
- 15 Jun 2022 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
- 15 Jun 2022 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
- 22 Sept 2021 — ASSIGNMENT OF OWNERSHIP NOT UPDATED AUTOMATICALLY
- 02 Aug 2021 — COURTESY REMINDER - SEC. 8 (6-YR) E-MAILED