CUSTOMER ENGAGEMENT ANALYTICS

Dead / Abandoned — Abandoned — failure to respond (as of 28 May 2014)

What this means for you

This application is over — abandoned 01 May 2014. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number
86074404
Mark type
Stylized text
Filed
25 Sept 2013
Abandoned
01 May 2014
Attorney of record
JENNIFER A. VAN KIRK

Goods and services

  • Class 009 — Scientific and electric apparatus: COMPUTER HARDWARE; COMPUTER HARDWARE AND SOFTWARE FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED HARDWARE AND SOFTWARE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND SOFTWARE FOR MONITORING AND STORING VOICE, VIDEO AND DATA
  • Class 042 — Scientific and technological services: COMPUTER SOFTWARE AS A SERVICE (SAAS) FOR DIGITAL RECORDING OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, ACCESSING THE WORLDWIDE WEB, ACCESSING INTRANET AND ACCESSING WIRELESS AND OTHER MULTIMEDIA COMMUNICATION, TRANSMITTED OVER TELECOMMUNICATION EQUIPMENT AND NETWORKS; COMPUTERIZED SOFTWARE AS A SERVICE USED TO CAPTURE VIDEO, VOICE AND DATA INFORMATION AND META-DATA CAPTURE, SIGNAL PROCESSING, SIGNAL ANALYSIS, ALARMS, STORAGE, ARCHIVING AND DISSEMINATION; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, ANALYSIS, INTERPRETATION, IDENTIFICATION, REPORTING, AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR CALL CENTER PERFORMANCE OPTIMIZATION, CALL CENTER QUALITY MONITORING, ENTERPRISE BUSINESS INTERACTIONS ANALYTICS, PUBLIC SAFETY AND TRANSPORTATION COMMAND AND CONTROL, SCENARIO RECONSTRUCTION AND INVESTIGATION, SECURITY MANAGEMENT, SECURITY SURVEILLANCE AND REAL-TIME THREAT DETECTION, ALARM ANALYSIS AND MANAGEMENT, LAWFUL INTERCEPTION AND INTELLIGENCE SYSTEMS, AND FINANCIAL CRIME, RISK, AND COMPLIANCE; COMPUTER APPLICATION SOFTWARE AS A SERVICE FOR DATA MANAGEMENT, AND ANALYSIS INTERPRETATION IDENTIFICATION REAL-TIME ANALYTICS, DECISION-MAKING, AGENT GUIDANCE, AND PROCESS AUTOMATION, REPORTING AND DECISION SUPPORT RELATED TO RECORDED AND NON-RECORDED OF VOICE, VIDEO, RADIO, VOIP, EMAIL, INSTANT MESSAGING, SOCIAL MEDIA INTERACTIONS, TEXT MESSAGES, WORLDWIDE WEB, INTRANET, SCREEN, WIRELESS AND OTHER UNSTRUCTURED MULTIMEDIA INTERACTIONS FOR CONTACT CENTER OPERATIONAL EFFICIENCY, CUSTOMER EXPERIENCE MANAGEMENT, IMPROVING SALES AND MARKETING EFFECTIVENESS, AND REDUCING CUSTOMER CHURN; COMPUTER SERVICES, NAMELY, CUSTOMIZATION, CONSULTING AND INTEGRATION OF COMPUTER HARDWARE, TELECOMMUNICATION EQUIPMENT, NAMELY, AUDIO AND CALL RECORDING AND LOGGING EQUIPMENT, TRUNKED RADIO EQUIPMENT, AND TELECOMMUNICATIONS HARDWARE AND COMPUTER SOFTWARE AND COMPUTER SOFTWARE AS A SERVICE FOR MONITORING AND STORING VOICE, VIDEO AND DATA

Owner

Prosecution history

  • 28 May 2014 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
  • 28 May 2014 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
  • 30 Oct 2013 — NOTIFICATION OF NON-FINAL ACTION E-MAILED
  • 30 Oct 2013 — NON-FINAL ACTION E-MAILED
  • 30 Oct 2013 — NON-FINAL ACTION WRITTEN
  • 28 Oct 2013 — ASSIGNED TO EXAMINER
  • 11 Oct 2013 — PRELIMINARY/VOLUNTARY AMENDMENT - ENTERED
  • 09 Oct 2013 — ASSIGNED TO LIE
  • 08 Oct 2013 — TEAS VOLUNTARY AMENDMENT RECEIVED
  • 03 Oct 2013 — NEW APPLICATION OFFICE SUPPLIED DATA ENTERED
  • 28 Sept 2013 — NEW APPLICATION ENTERED

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