CP SCORE

Dead / Cancelled — Cancelled — Section 8 (as of 22 Feb 2019)

What this means for you

This registration has been cancelled; it no longer blocks anyone on its own. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number
85204267
Registration number
4173775
Mark type
Stylized text
Filed
22 Dec 2010
Published for opposition
01 May 2012
Registered
17 Jul 2012
Attorney of record
Jeffrey H. Greger

Goods and services

  • Class 035 — Advertising and business services: Business consultation services in the nature of performing quality assurance evaluations of the performance of call and contact centers to determine service quality and providing business analyses, reports and recommendations based on the results thereof, evaluating the comparative performance of call and contact centers operating costs, customer satisfaction and ability to help retain customers for the organization; providing incentive award programs recognizing quality assurance excellence in selected areas of call and contact center service and performance; performing business studies in the nature of call and contact center quality assurance benchmarking studies for the measurement of quality assurance performance and providing business analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar quality assurance benchmarking studies; conducting business and consumer surveys among the customers of call and contact centers to assess quality assurance levels and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business and consumer studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call, and providing business reports on the results thereof including outcomes, data analysis and recommendations; performing business studies in the nature of call and contact center customer tracking studies for measuring quality assurance levels over predetermined amounts of time and providing business reports based on the results thereof; performing business studies in the nature of benchmarking studies to evaluate quality assurance levels with call and contact center websites and providing business reports on the results thereof, and benchmarking studies to evaluate quality assurance levels with call and contact center interactive voice response channels and providing business reports on the results; performing business evaluations and analysis based on data metrics for customer call resolution, customer satisfaction with a call center and its customer service representatives and customer retention following a call and providing business reports on the results thereof including numerical ratings

Owner

Prosecution history

  • 22 Feb 2019 — CANCELLED SEC. 8 (6-YR)
  • 28 Feb 2013 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 17 Jul 2012 — REGISTERED-PRINCIPAL REGISTER
  • 01 May 2012 — PUBLISHED FOR OPPOSITION
  • 11 Apr 2012 — NOTICE OF PUBLICATION
  • 27 Mar 2012 — LAW OFFICE PUBLICATION REVIEW COMPLETED
  • 18 Mar 2012 — APPROVED FOR PUB - PRINCIPAL REGISTER
  • 16 Mar 2012 — DATA MODIFICATION COMPLETED
  • 15 Mar 2012 — ASSIGNED TO LIE
  • 14 Mar 2012 — TEAS/EMAIL CORRESPONDENCE ENTERED
  • 14 Mar 2012 — CORRESPONDENCE RECEIVED IN LAW OFFICE
  • 14 Mar 2012 — TEAS RESPONSE TO SUSPENSION INQUIRY RECEIVED
  • 22 Sept 2011 — LETTER OF SUSPENSION MAILED
  • 22 Sept 2011 — SUSPENSION LETTER WRITTEN
  • 21 Sept 2011 — TEAS/EMAIL CORRESPONDENCE ENTERED

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