CUSTOMER CHOREOGRAPHY

Live / Registered — Registered (as of 08 Nov 2022)

What this means for you

Registered since 08 Nov 2022. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number: 79310322
Registration number: 6891274
Mark type: Stylized text
Filed: 01 Dec 2020
Published for opposition: 23 Aug 2022
Registered: 08 Nov 2022
Attorney of record: Dianne M. Smith-Misemer

Goods and services

Class 009 — Scientific and electric apparatus: Downloadable data collection software; downloadable computer software platform for customer experience management and customer relationship management; downloadable application software for mobile phones for customer experience management and customer relationship management; downloadable cloud-based software for customer experience management and customer relationship management; recorded desktop application software for customer experience management and customer relationship management; downloadable software to improve sales; downloadable software to improve customer loyalty; downloadable software to improve operational efficiency; downloadable software to improve customer experience; downloadable software to capture and analyze business operations; downloadable software that uses artificial intelligence to predict business trends; downloadable software to analyze store operations; downloadable software to book and manage appointments; downloadable software to arrange and manage in-store collections; downloadable software to manage customer and sales data; downloadable software to manage customer experiences; downloadable software for queue management; downloadable software for collection management; downloadable software for managing event bookings; downloadable software for stock management; downloadable software to allocate and manage tasks; downloadable software to communicate with staff; downloadable software to manage resources, customers and operations; downloadable software to manage staff activities and shifts; downloadable software to manage store operations; downloadable business intelligence software that provides real-time, integrated business management intelligence by combining information from various databases and presenting it in an easy-to-understand user interface; downloadable software to send communications to customers; downloadable software to recognize customer loyalty and customer information; downloadable software to capture customer data and build customer profiles; downloadable software for acquiring information on customers; downloadable software to assist sales advisors with selling; downloadable software to take payments and checkout for products and services; downloadable ecommerce software to allow users to perform electronic business transactions via a global computer network; downloadable software to connect online channels and physical locations; self-service kiosk hardware and downloadable software, namely, interactive computer kiosk systems comprised primarily of computers, computer hardware, computer peripherals, and computer touchscreens for use in providing directory assistance in a shopping mall and purchasing movie tickets; tv digital signage display hardware and downloadable operating system software; downloadable computer software for controlling self-service terminals; downloadable retail software for replying to questions from online retail store customers related to consumer goods; downloadable scheduling software; downloadable inventory software for managing retail inventory; downloadable logistics software for managing employee shifts; downloadable business application software for use as a spreadsheet, word processing; downloadable reservation systems software making dining and travel reservations; downloadable customer relation management software; downloadable customer experience software; downloadable customer experience management software; downloadable customer journey management software; downloadable retail operations management software; downloadable task management software; downloadable appointment scheduling software; downloadable queue management software; downloadable system for managing customer service queues; downloadable event management software; downloadable clienteling software for managing client lists; downloadable customer communication software; downloadable business communication software; downloadable software for managing the operations of a call centre; downloadable customer relationship management software; downloadable workforce management software; downloadable hr software for managing human resources; downloadable software for managing employee resources; downloadable omni-channel software for managing omni-channel marketing; downloadable software for managing omni-channel marketing customer experiences; downloadable artificial intelligence software for predicting customer behaviors and trends; downloadable predictive analytics software for creating marketing strategies; downloadable assisted selling software for assisted selling of goods in retail establishments; downloadable software for the operation of point of sale systems; downloadable payments software for electronically processing payments; downloadable hospitality software managing reservation systems; downloadable leisure software for tracking travel and exercise; downloadable public sector software use as a spreadsheet and word processing; downloadable health service software for managing patient experience; downloadable software for providing workforce analytics
Class 035 — Advertising and business services: Appointment scheduling services; appointment reminder services; confirming scheduled appointments for others; clerical services for making appointments; data collection services, namely, collection of quality metric data for employees and retail customers for business purposes; data processing for the collection of data for business purposes; collection and systemisation of information into computer databases; collection and systemisation of business data into computer databases; personnel management; computer point-of-sale data collection services for retailers; collection of statistics for business; workforce management; staff task management; staff time and activity management; computerized inventory stock management; inventory management services; electronic inventory management service; business management consulting services; business organisation and management consulting services; business project management services; business administration services; business office services, namely, providing office functions; business appraisal services; business management consultancy services; business management and consulting services; resource and workforce management, namely, human resource and workforce management; conducting online business management research surveys
Class 041 — Education and entertainment services: Booking of seats for entertainment events; ticket reservation and booking services for entertainment events; ticket reservation and booking services for recreational and leisure events, namely, classes and workshops hosted by companies, retailers and brands; entertainment event booking services; entertainment ticketing agency and event booking services; arranging and conducting training classes in the field of software development; entertainment event ticket reservation and booking services; arranging and conducting training classes in the field of computer programming; publication of online journals and blogs in the field of consumer survey insights; publication of online journals and blogs in the field of customer experience; publication of online journals and blogs in the field of retail; publication of online journals and blogs in the field of banking; publication of online journals and blogs in the field of social media; publication of online journals and blogs in the field of the publishing industry; publication of online journals and blogs in the field of graphics art design; publication of online journals and blogs in the field of surveying
Class 042 — Scientific and technological services: Software as a service (SAAS) services featuring software for customer experience management and customer relationship management;providing temporary use of online non-downloadable software for business management purposes, namely, resource management, customer experience management, customer relationship management, and operational efficiency; industrial research in the field of retail sales, customer experience management and customer relationship management; industrial reporting services, namely, electronic monitoring and reporting of physical property and conditions using computers or sensors for quality control purposes

Owner

Prosecution history

22 Mar 2024 — NEW REPRESENTATIVE AT IB RECEIVED
21 Mar 2023 — FINAL DECISION TRANSACTION PROCESSED BY IB
01 Mar 2023 — FINAL DISPOSITION NOTICE SENT TO IB
01 Mar 2023 — FINAL DISPOSITION PROCESSED
08 Feb 2023 — FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB
08 Nov 2022 — NOTICE OF REGISTRATION CONFIRMATION EMAILED
08 Nov 2022 — REGISTERED-PRINCIPAL REGISTER
31 Oct 2022 — NOTIFICATION OF POSSIBLE OPPOSITION - PROCESSED BY IB
12 Oct 2022 — NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB
12 Oct 2022 — NOTIFICATION OF POSSIBLE OPPOSITION CREATED, TO BE SENT TO IB
05 Sept 2022 — NOTIFICATION PROCESSED BY IB
23 Aug 2022 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
23 Aug 2022 — PUBLISHED FOR OPPOSITION
03 Aug 2022 — NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB
03 Aug 2022 — NOTICE OF START OF OPPOSITION PERIOD CREATED, TO BE SENT TO IB

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