CUSTOMER HAPPINESS SYSTEM

Live / Registered — Registered (as of 10 Dec 2019)

What this means for you

Registered since 10 Dec 2019. The owner can stop confusingly similar uses in the classes it covers.

Record

Serial number
79225848
Registration number
5929083
Mark type
Stylized text
Filed
10 Aug 2017
Published for opposition
24 Sept 2019
Registered
10 Dec 2019
Attorney of record
Trevor P. Schmidt

Goods and services

  • Class 009 — Scientific and electric apparatus: Computer software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; pre-recorded magnetic data carriers, recording discs, compact discs, DVDs and other digital recording media all featuring customer relationship management computer software; data processing equipment; computer programs for use in customer relationship management, namely, conducting surveys and communicating with customers; downloadable electronic publications in the nature of magazines in the field of customer relationship management; downloadable video presentations in the field of customer relationship management; downloadable interactive electronic publications in the nature of magazines in the field of client management; interactive multimedia computer programs for soliciting customer reviews, communicating with customers and online reputation management
  • Class 016 — Paper goods and printed matter: Paper and cardboard; printed matter, namely, posters in the field of hospitality; printed publications, namely, magazines, brochures, and handouts in the field of customer relationship management; books in the field of customer relationship management; printed reports in the field of reputation management; general feature magazines; newsletters in the field of client management; journals in the field of personnel recruiting; leaflets in the field of customer relationship management; informational flyers in the field of customer relationship management; calendars; graphic representations; photographs; stationery; printed instructional and teaching materials in the field of customer relationship management; printed business reports; cards, namely, blank note cards and business cards; promotional items of paper and card, namely, advertising signs of paper and posters; pens and pencils
  • Class 035 — Advertising and business services: Marketing services; market research; public opinion polling; advertising services; business and promotional services, namely, promoting the sale of goods and services of others; business research services; publicity services, namely, publicity and sales promotion services; business strategy development services; collection of information for market research; compilation of business data; business management services; business administration services; research in the field of marketing, retail sales, customer behaviour, customer trends and customer experience for business purposes; data retrieval services, namely, compiling business data; business data analysis services; analysis of market research data and statistics; data processing services; compilation and systemisation of information into computer databases; business and marketing analysis of web sites; marketing off-line data to aid media targeting, content personalisation and customer experience, namely analyzing and compiling business data for determining the perceived image of a service; computerised point of sale data collection services for business purposes; data analysis of customer transactions and customer behavior for business purposes; business advice relating to brand placement, retailing, marketing, advertising, promotion, product ranging and communication strategies; collection and analysis of customer loyalty data for business purposes; business administration, namely, organising, operating and managing customer loyalty programmes and sales and promotional incentive schemes; organising and arranging sweepstakes featuring games and customer competitions for advertising, marketing, marketing research and business purposes; organising and arranging trade fairs for business and promotional purposes; direct mail advertising services; business information, advisory and consultancy services relating to all the aforesaid services
  • Class 041 — Education and entertainment services: Training in the field of customer relationship management; education services, namely, conducting seminars, conferences, and workshops in the field of customer relationship management; training of employees in the field of customer relationship management; providing online non-downloadable electronic publications in the nature of magazines in the field of customer relationship management; entertainment, namely, conducting contests and live music concerts; organizing community sporting and cultural events; arranging and conducting of conferences, seminars, symposiums, and educational lectures and training workshops all in the field of reputation management and all for educational purposes; providing and organising training and seminars in the field of client management; providing and organizing training and seminars in the fields of business management, business reputation improvement, customer experience improvement, organization of businesses and business administration; leadership development training in the field of customer relationship management; personal development training; business training; publication of printed matter and of printed publications in the nature of texts, books and magazines in the field of client satisfaction and reputation management; publication of books and texts; publication of online journals; publication of interactive multimedia based information, namely, providing online non-downloadable videos in the field of customer relationship management; providing non-downloadable interactive educational and training materials in the nature of manuals in the fields of client satisfaction and reputation management via the internet and electronic communications networks; vocational guidance; education services, namely, conducting, seminars, conferences, and workshops and training services all relating to business networking; information, advisory and consultancy services relating the aforesaid
  • Class 042 — Scientific and technological services: Computer design and development services; computer programming; developing computer models in the nature of computer programs and software for optimising, analyzing and reporting on employee and customer opinion, behaviour and experience; computerized electronic data storage; operation and maintenance of computerized data storage in the nature of technical support, namely, providing computer facilities for the electronic storage of digital data; software as a service services featuring software for soliciting customer feedback, communicating with customers, and facilitating direct customer marketing and bookings; software design; software research and development; information, advisory and consultancy services relating to all the aforesaid services

Owner

Prosecution history

  • 10 Dec 2024 — COURTESY REMINDER - SEC. 71 (6-YR) E-MAILED
  • 01 Dec 2022 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 01 Dec 2022 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 01 Dec 2022 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 02 Apr 2021 — NEW REPRESENTATIVE AT IB RECEIVED
  • 10 Apr 2020 — FINAL DECISION TRANSACTION PROCESSED BY IB
  • 21 Mar 2020 — FINAL DISPOSITION NOTICE SENT TO IB
  • 21 Mar 2020 — FINAL DISPOSITION PROCESSED
  • 10 Mar 2020 — FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB
  • 06 Mar 2020 — NOTIFICATION PROCESSED BY IB
  • 10 Dec 2019 — REGISTERED-PRINCIPAL REGISTER
  • 24 Sept 2019 — OFFICIAL GAZETTE PUBLICATION CONFIRMATION E-MAILED
  • 24 Sept 2019 — PUBLISHED FOR OPPOSITION
  • 19 Sept 2019 — CHANGE OF NAME/ADDRESS REC'D FROM IB
  • 04 Sept 2019 — NOTIFICATION OF POSSIBLE OPPOSITION SENT TO IB

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