FEEDBACK NOW
Live / Registered — International registration cancelled — extension of protection cancelled (as of 07 Aug 2022)
What this means for you
Registered since 05 Nov 2013. The owner can stop confusingly similar uses in the classes it covers.
Record
- Serial number
- 79117489
- Registration number
- 4427041
- Mark type
- Design + words
- Filed
- 06 Aug 2012
- Published for opposition
- 20 Aug 2013
- Registered
- 05 Nov 2013
Goods and services
- Class 009 — Scientific and electric apparatus: Surveying apparatus and instruments for measuring client satisfaction, measuring apparatus and instruments, namely, proprietary electronic circuit board consisting of 3 buttons, survey response counting machines, touch screen tablet computer equipped with a counting application for measuring point of sales client opinion; signaling apparatus and instruments, namely, computer software incorporating an algorithm for sending text alert messages for mobile phones for alerting a service incident, and computer software incorporating an algorithm for sending automatic emails for alerting a service incident; checking and supervision apparatus and instruments for checking employee performance, namely, an alarm, a radio pager, an electronic visual alert that appears on a computer monitor; data processing equipment to automatically transfer client votes to server, namely, a radio; computers; computer software to review results and trends and run analysis in the field of client satisfaction performance
- Class 016 — Paper goods and printed matter: Printed instructional or teaching material, excluding apparatus, in the field of improving client satisfaction to train employees and managers towards better service
- Class 035 — Advertising and business services: Business management, namely, monitoring services for business purposes, and gathering and reporting information for business purposes intended to track stores' daily performance and benchmark results and take corrective actions with point of sales manager to improve client loyalty and therefore financial performance
- Class 038 — Telecommunications services: Transfer of data by telecommunications, namely, transfer of votes from any point of sales to central server and distribution of results to all users through proprietary technology of low consumption and high distance radio frequency
- Class 041 — Education and entertainment services: Educational services, namely, providing seminars, classes, workshops, one-to-one coaching, and courses that involve role playing exercises, all of the foregoing in the field of improving client satisfaction; training in the field of improving client satisfaction
- Class 042 — Scientific and technological services: Design and development of software, namely, design and development of tailored software for clients to receive results and analyze them in a friendly manner and tailored to their needs
Owner
- Forrester Research, Inc., US
- Forrester Switzerland GmbH, CH
- S.NOW sa, CH
- S.NOW sa, CH
- S.NOW sa, CH
Prosecution history
- 26 Feb 2023 — NOTIFICATION OF EFFECT OF CANCELLATION OF INTL REG MAILED
- 26 Feb 2023 — DEATH OF INTERNATIONAL REGISTRATION
- 29 Jan 2022 — TOTAL INVALIDATION PROCESSED BY THE IB
- 29 Dec 2021 — TOTAL INVALIDATION OF REG EXT PROTECTION SENT TO IB
- 29 Dec 2021 — INVALIDATION PROCESSED
- 26 Oct 2021 — TOTAL INVALIDATION OF REG EXT PROTECTION CREATED
- 26 Feb 2021 — CANCELLED SECTION 71
- 13 Dec 2019 — CHANGE OF OWNER RECEIVED FROM IB
- 10 May 2019 — CHANGE OF OWNER RECEIVED FROM IB
- 13 Mar 2014 — FINAL DECISION TRANSACTION PROCESSED BY IB
- 07 Feb 2014 — FINAL DISPOSITION NOTICE SENT TO IB
- 07 Feb 2014 — FINAL DISPOSITION PROCESSED
- 05 Feb 2014 — FINAL DISPOSITION NOTICE CREATED, TO BE SENT TO IB
- 05 Nov 2013 — REGISTERED-PRINCIPAL REGISTER
- 20 Aug 2013 — PUBLISHED FOR OPPOSITION