SQM

Live / Registered — Registered and renewed (as of 12 Dec 2017)

What this means for you

Registered since 04 Dec 2007. The owner can stop confusingly similar uses in the classes it covers; it stays on the register as long as the owner keeps up the maintenance filings (next due by 04 Dec 2017).

Record

Serial number
78943790
Registration number
3348536
Mark type
Stylized text
Filed
03 Aug 2006
Published for opposition
18 Sept 2007
Registered
04 Dec 2007
Next maintenance due
04 Dec 2017
Attorney of record
Nicholas D. Wells

Goods and services

  • Class 035 — Advertising and business services: Performing business evaluations of the performance and effectiveness of call and contact centers and providing analyses, reports and recommendations based on the results thereof; evaluating the comparative performance of call and contact centers and operating an awards program recognizing excellence in selected areas of call and contact center service and performance; call and contact center quality benchmarking studies for the measurement of service quality performance and providing analyses, reports and recommendations based on the results thereof, including comparisons to other call and contact centers that have undergone similar benchmarking studies; call monitoring calibration studies to link call monitoring ratings to customer satisfaction survey ratings and providing reports on the study results with outcomes, data analysis and recommendations; conducting surveys among the customers and employees of call and contact centers to assess customer and employee satisfaction levels and providing reports on the results thereof including outcomes, data analysis and recommendations; performing studies and surveys to determine the rate at which call and contact centers resolve customer inquiries on the first call and providing reports on the results thereof including outcomes, data analysis and recommendations; call and contact center customer and employee tracking studies for measuring customer and employee satisfaction levels over predetermined amounts of time and providing reports based on the results thereof; benchmarking studies to evaluate customer satisfaction levels with call and contact center websites and providing reports on the results thereof; and benchmarking studies to evaluate customer satisfaction levels with call and contact center interactive voice response channels and providing reports on the results thereof
  • Class 041 — Education and entertainment services: Conducting seminars and workshops directed to the management and operation of call and contact centers
  • Class 042 — Scientific and technological services: Testing, analysis and evaluation of the call and contact services of others for the purpose of certification of those that have achieved predetermined performance and customer satisfaction benchmarks

Owner

Prosecution history

  • 18 Jun 2021 — APPLICANT/CORRESPONDENCE CHANGES (NON-RESPONSIVE) ENTERED
  • 18 Jun 2021 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
  • 18 Jun 2021 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 18 Jun 2021 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 18 Jun 2021 — TEAS CHANGE OF OWNER ADDRESS RECEIVED
  • 16 Aug 2019 — ATTORNEY/DOM.REP.REVOKED AND/OR APPOINTED
  • 16 Aug 2019 — TEAS REVOKE/APP/CHANGE ADDR OF ATTY/DOM REP RECEIVED
  • 12 Dec 2017 — NOTICE OF ACCEPTANCE OF SEC. 8 & 9 - MAILED
  • 12 Dec 2017 — REGISTERED AND RENEWED (FIRST RENEWAL - 10 YRS)
  • 12 Dec 2017 — REGISTERED - SEC. 8 (10-YR) ACCEPTED/SEC. 9 GRANTED
  • 12 Dec 2017 — CASE ASSIGNED TO POST REGISTRATION PARALEGAL
  • 14 Nov 2017 — TEAS SECTION 8 & 9 RECEIVED
  • 10 May 2013 — NOTICE OF ACCEPTANCE OF SEC. 8 & 15 - MAILED
  • 10 May 2013 — REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
  • 10 May 2013 — CASE ASSIGNED TO POST REGISTRATION PARALEGAL

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