SERVICEDESK

What this means for you

This application is over — abandoned 25 Jul 2006. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.

Record

Serial number

76619083

Mark type

Stylized text

Filed

03 Nov 2004

Abandoned

25 Jul 2006

Attorney of record

Stephen G. Janoski

Goods and services

• Class 009 — Scientific and electric apparatus: COMPUTER SOFTWARE FOR PRIORITIZING CUSTOMER COMMUNICATIONS IN MULTIPLE MEDIA TYPES; COMPUTER SOFTWARE FOR FACILITATING INTERACTIVE COMMUNICATION, NAMELY, CHAT, ELECTRONIC MAIL, VOICE, INSTANT MESSAGES, TEXT TRANSFER, DATA TRANSFER, MULTIMEDIA TRANSFER, LIVE COLLABORATION, VIDEO CONFERENCING, VIDEO TRANSMISSION, MOTION PICTURE TRANSMISSION, MUSIC TRANSMISSION AND AUDIO OVER A GLOBAL COMPUTER INFORMATION NETWORK AND OTHER NETWORKS; COMPUTER SOFTWARE FOR ORGANIZING, DIRECTING, AND CONTROLLING COMMUNICATION, INFORMATION, DATA, CONTENT, TASKS, AND INTERACTION BETWEEN REMOTE SITES AND BETWEEN REMOTE SITES AND A CENTRAL LOCATION IN THE FIELD OF CUSTOMER SERVICE MANAGEMENT; COMPUTER HARDWARE AND SOFTWARE FOR INTERACTIVE COMPUTERIZED VOICE PROCESSING AND RESPONSE SYSTEMS FOR FACILITATING INTERACTIVE COMMUNICATION BY FINANCIAL SERVICE PROVIDERS, BANKING SERVICE PROVIDERS, INVESTMENT SERVICE PROVIDERS, INSURANCE SERVICE PROVIDERS, TELECOMMUNICATIONS SERVICE PROVIDERS, RETAIL STORES, MEDICAL CENTERS, HOSPITALS, RETAIL PHARMACIES, HEALTH CARE SERVICES PROVIDERS, EMERGENCY MEDICAL, FIRE, POLICE AND RESCUE SERVICE PROVIDERS AND GOVERNMENT AGENCIES; EMERGENCY COMMUNICATIONS SYSTEMS COMPRISED OF COMPUTER OPERATING SOFTWARE, AUDIO RESPONSE PROCESSORS, DISK CONTROLLER BOARDS, HARD DISK DRIVES, CENTRAL PROCESSING UNITS, ETHERNET LAN BOARDS, LINE CARDS, MONOCHROME/PARALLEL BOARDS, CACHE CONTROLLERS, FAX CARDS, TAPE DRIVES, AND INSTRUCTION MANUALS SOLD AS A UNIT THEREWITH; COMPUTER PROGRAMS FOR ASSISTING IN THE INSTALLATION, CONFIGURATION AND MODIFICATION OF VOICE MESSAGING AND VOICE RESPONSE TELEPHONE SYSTEMS; COMPUTER SOFTWARE FOR USE IN CUSTOMER SERVICE CENTERS TO RECEIVE CUSTOMER CONTACTS THROUGH TELEPHONE CALLS, WORLD WIDEWEB CONTACTS, E-MAIL CONTACTS, FAX TRANSMISSIONS, AND VIDEO TRANSMISSIONS, MAINTAIN THE CONTACTS IN A COMMON QUEUE, AND DISTRIBUTE THE QUEUED CONTACTS TO APPROPRIATE REPRESENTATIVES OF FINANCIAL SERVICE PROVIDERS, BANKING SERVICE PROVIDERS, INVESTMENT SERVICE PROVIDERS, INSURANCE SERVICE PROVIDERS, TELECOMMUNICATIONS SERVICE PROVIDERS, RETAIL STORES, MEDICAL CENTERS, HOSPITALS, RETAIL PHARMACIES, HEALTH CARE SERVICES PROVIDERS, EMERGENCY MEDICAL, FIRE, POLICE AND RESCUE SERVICE PROVIDERS AND GOVERNMENT AGENCIES
• Class 035 — Advertising and business services: PROVIDING MARKETING PLANS AND BUSINESS MANAGEMENT SERVICES, NAMELY, SALES SUPPORT SERVICES TO THIRD PARTIES IN THE INTERACTIVE COMMUNICATIONS SYSTEMS FIELD
• Class 038 — Telecommunications services: CONSULTATION SERVICES IN THE FIELD OF VOICE PROCESSING SYSTEMS

Owner

• Microlog Corporation, Germantown, MD, US

Prosecution history

• 22 Aug 2006 — ABANDONMENT NOTICE MAILED - FAILURE TO RESPOND
• 22 Aug 2006 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
• 24 Jan 2006 — NON-FINAL ACTION MAILED
• 23 Jan 2006 — NON-FINAL ACTION WRITTEN
• 03 Jan 2006 — AMENDMENT FROM APPLICANT ENTERED
• 09 Dec 2005 — CORRESPONDENCE RECEIVED IN LAW OFFICE
• 09 Dec 2005 — PAPER RECEIVED
• 10 Jun 2005 — NON-FINAL ACTION MAILED
• 09 Jun 2005 — NON-FINAL ACTION WRITTEN
• 08 Jun 2005 — ASSIGNED TO EXAMINER
• 15 Nov 2004 — NEW APPLICATION ENTERED