ACQUISITION OPTIMIZATION RETENTION CENTRAL CUSTOMER CARE DATABASE LEAD MANAGEMENT ORDER ENTRY INITIATION/WELCOME DEALER/OUTLET LOCATE CREDIT & COLLECTIONS MARKETING RESEARCH CROSS/UP/NEXT SELLING REFERRAL MANAGEMENT CUSTOMER SATISFACTION MGMT. CHANNEL MGMT. EMPLOYEE INCENTIVE MANAGEMENT CASE RELATIONS CUSTOMER SERVICE CONSUMER AFFAIRS WIN BACK CHURN PREVENTION/RELATIONSHIP MGMT. SERVICE ADMIN. WARRANTY MGMT.
Dead / Abandoned — Abandoned — failure to respond (as of 22 Jan 2003)
What this means for you
This application is over — abandoned 12 Nov 2002. The name may be available, but check before relying on it — rights can also come from actual use, not only from the register.
Record
- Serial number
- 75844973
- Mark type
- Design + words
- Filed
- 10 Nov 1999
- Published for opposition
- 24 Jul 2001
- Abandoned
- 12 Nov 2002
- Attorney of record
- Cynthia K Nicholson
Goods and services
- Class 035 — Advertising and business services: BUSINESS MARKETING CONSULTING SERVICES PERTAINING TO CUSTOMER RELATIONSHIP MANAGEMENT FOR OTHERS; BUSINESS MARKETING CONSULTING SERVICES, NAMELY, DATABASE MARKETING; TELEMARKETING SERVICES; TELESERVICING FOR OTHERS, NAMELY, INITIATING, RECEIVING AND RESPONDING TO TELEPHONE AND TELEFACSIMILE COMMUNICATIONS AND INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA DIRECT MAIL AND TELEPHONE; PROMOTING THE GOODS AND SERVICES OF OTHERS VIA AN ON-LINE ELECTRONIC COMMUNICATIONS NETWORK BY INITIATING, RECEIVING AND RESPONDING TO ON-LINE INQUIRIES TO AND FROM CUSTOMERS OF OTHER BUSINESSES; CONDUCTING PRIMARY AND SECONDARY BUSINESS RESEARCH; OPERATING AND MANAGING TELEPHONE CALL CENTERS; CUSTOMER SERVICE FULFILLMENT SERVICES FOR OTHERS
- Class 041 — Education and entertainment services: TRAINING AND EDUCATIONAL INSTRUCTION IN THE FIELDS OF TELEMARKETING AND TELESERVICING
Owner
- ISKY, INC., COLUMBIA, MD, US
- ISKY, INC., COLUMBIA, MD, US
- Sky Alland Research, Inc., Columbia, MD, US
Prosecution history
- 22 Jan 2003 — ABANDONMENT - FAILURE TO RESPOND OR LATE RESPONSE
- 06 Aug 2002 — TEAS CHANGE OF CORRESPONDENCE RECEIVED
- 08 May 2002 — FINAL REFUSAL MAILED
- 26 Mar 2002 — CORRESPONDENCE RECEIVED IN LAW OFFICE
- 01 Feb 2002 — NON-FINAL ACTION MAILED
- 24 Jan 2002 — STATEMENT OF USE PROCESSING COMPLETE
- 09 Jan 2002 — USE AMENDMENT FILED
- 16 Oct 2001 — NOA MAILED - SOU REQUIRED FROM APPLICANT
- 24 Jul 2001 — PUBLISHED FOR OPPOSITION
- 11 Jul 2001 — NOTICE OF PUBLICATION
- 09 Apr 2001 — APPROVED FOR PUB - PRINCIPAL REGISTER
- 28 Feb 2001 — CORRESPONDENCE RECEIVED IN LAW OFFICE
- 29 Aug 2000 — NON-FINAL ACTION MAILED
- 25 Aug 2000 — ASSIGNED TO EXAMINER
- 13 Apr 2000 — ASSIGNED TO EXAMINER